About this role
We are looking for a highly skilled and motivated Purchasing Systems Operations Specialist to support Tesla’s Supply Chain Organization by acting as a critical point of contact for application end users, ensuring smooth transaction execution, and resolving operational bottlenecks. You will be part of a team that is managing strategic initiatives and continuous improvement efforts across all of Tesla’s Supply Chain Management Team. The role requires the ability to build strong cross-functional working relationships with our systems managers, supply chain, finance, vendor onboarding teams and wide population of purchasers. You’ll engage with buyers, executives, and operational teams to balance hands-on support with strategic insights, ensuring systems meet both daily operational demands and long-term organizational goals. Excellent interpersonal, communication, and problem-solving skills are essential, as is the ability to synthesize feedback, drive outcomes, and influence stakeholders across functions.
- Monitor and resolve operational user issues primarily related to purchasing applications, ensuring seamless transaction execution and workflow navigation
- Own the Purchasing Answers queue: triage, prioritize, and resolve tickets within SLA
- Collaborate across multiple teams (accounting, finance, buyers, suppliers) to configure and integrate systems, improving spend visibility and operational efficiency
- Partner with IT on system defects, access, configuration, and enhancement requests
- Keep knowledge material and guidance current so common questions can be self-served
- Perform ticket analysis per category and identify process improvements
- Degree in a quantitative field or equivalent experience or evidence of exceptional ability (eg. Information Systems Management, Business Administration)
- Fluency in English
- Relevant work experience with evidence of successfully supporting operational activities via application knowledge (e.g. product operations manager, systems analyst)
- Experience working across and successfully influencing multiple internal stakeholders (systems managers, supply chain, finance, etc.)
- Organized, calm under volume, and precise with follow-through
- Excellent communication skills, ability to translate ambiguous needs into actionable in-app guidance, strategic thinking, and interpersonal skills