About this role
International 5-star hotel ''Grand Hotel Kempinski Riga''
invites to join our team:
Lady / Gent in Red
The Lady / Gent in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady/ Gent). As an extended arm of the General Manager she/ he welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady/ Gent in Red is empowered to take immediate decisions in respect to guest well being.
Responsibilities
- Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile
- Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction
- Senior Management on any unusual circumstances that might affect guest service and expectation
- Report potential and existing hazards and rectify them immediately
- Welcome, facilitate and bid farewell to as many guests as possible
- Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure
Requirements
- Very good knowledge of Latvian and English, other languages will also be considered as an advantage
- Excellent interaction and communication skills
- Successful previous experience in the hotel industry (preferably in a 5-star hotel)
- Ability to work and communicate to multinational environment
- Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
We offer
- Growth: Exciting work environment with multifaceted development opportunities, career tracks, and transfer options within an expanding international hotel group.
- Onboarding & Training: 2 orientation days, mentor system, onboarding plan, wide range of internal/external training, cross-trainings and online courses
- Discounts & Perks: Kempinski employee rates across all Kempinski hotels and Global Hotel Alliance (GHA) properties, F&B and SPA discounts, and further local shop discounts via corporate benefits.
- Culture: Team events, employee parties, and Kempinski Global Engagement Activities.
- Well-being: Health & accident insurance, meals provided in our colleague restaurant, and free uniform cleaning service.
- Recognition: Fair salary, service charge applicable, appreciation gifts, and recognition for company loyalty.
About Kempinski Hotels
Founded in Berlin in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. With a rich heritage spanning over 125 years, the brand is globally renowned for its understated attentiveness, flawless personal service, and distinct European flair. Today, Kempinski operates an exclusive portfolio of over 80 five-star properties across more than 35 countries, featuring historic landmarks, award-winning urban lifestyle hotels, and elite resorts. As a member of the Global Hotel Alliance (GHA), Kempinski offers employees a window to a global hospitality network filled with international career and transfer opportunities.
About Grand Hotel Kempinski Riga
Located in the historic heart of the capital right next to the Latvian National Opera, Grand Hotel Kempinski Riga stands as Latvia’s premier five-star luxury destination. Featuring 141 elegant rooms and suites, stunning private residences, the panoramic Stage22 rooftop restaurant, and the world-class Kempinski The Spa, the hotel represents the ultimate benchmark for hospitality in the Baltics. Consistently celebrated on the global stage, it has proudly earned the title of Latvia’s Leading Hotel at the prestigious World Travel Awards multiple years in a row, including 2025. By joining our team in Riga, you become part of a passionate, award-winning family dedicated to bringing extraordinary guest experiences to life.