Senior Workplace & VIP Support Technician

**Job Type:** Full-time

**Location:** Antwerp, Belgium (On-site)

**Schedule:** Antwerp office hours, with flexibility for early or late coverage during executive meetings and events

**Reports To:** EMEA End-User Support Lead

Job Summary

We are seeking a **Senior Workplace & VIP Support Technician** to establish and manage on-site IT operations for our new office in Geneva. This role provides day-to-day technical support for on-site staff, regional remote workers, and other regional offices as needed. Support spans hardware and software setup, scheduled refreshes, device deployment, and meeting room/collaboration technology.

Additionally, this position serves as the dedicated IT point of contact for Geneva-based senior executives, executive assistants, and visiting global leadership, providing white-glove, desk-side support and in-room event coverage.

Tasks

Key ResponsibilitiesWorkplace & Site Support

* **Day-to-Day Operations:** Provide hands-on end-user support for the Geneva office and regional remote personnel.
* **Office Onboarding & Maintenance:** Bring the new office facility into full IT service and maintain readiness across device staging, meeting rooms, printing, Wi-Fi, and site infrastructure.
* **Hardware & Software Lifecycle:** Install, configure, and maintain laptops, desktops, printers, scanners, VoIP systems, mobile devices (iOS/Android), and point-of-sale (POS) equipment.
* **Tech Bar & Onsite Services:** Run an on-site Tech Bar for face-to-face employee support.
* **AV & Collaboration:** Manage and troubleshoot meeting room collaboration setups, including Microsoft Teams Rooms and AV hardware.
* **Asset & Inventory Management:** Maintain accurate stockroom inventory, asset records, and hardware availability levels in compliance with corporate policies.
* **Onboarding & Offboarding:** Execute employee onboarding and offboarding workflows, partnering with HR for first-day technical setups.

Executive & VIP Support

* **Dedicated Contact:** Act as the primary on-site IT contact for designated corporate leaders and executive assistants, offering 15-minute response SLA during business hours and priority desk-side resolution.
* **Executive Profile Management:** Maintain technical profiles for assigned executives, covering workstations, mobile devices, home office configurations, and travel schedules.
* **Pre/Post-Travel & Event Support:** Perform pre- and post-travel device checks, stage home office setups, and conduct daily pre-meeting checks of executive conference rooms.
* **Event Execution:** Prepare, test, and provide live, in-room technical support for leadership meetings, town halls, and board-level presentations.
* **VIP Security Standards:** Maintain strict security baselines for leadership devices, including phishing-resistant MFA, full-disk encryption, device compliance, and proper executive assistant delegation.

Global & Regional Team Collaboration

* **Tier 2/3 Onsite Escalation:** Serve as the Swiss on-site escalation point for issues handed off by the 24/7 Global Service Desk.
* **Knowledge Sharing & ITSM:** Log, track, and resolve incidents in Freshservice. Document resolutions into knowledge base articles to enable higher remote resolution rates.
* **Standards & Compliance:** Adhere to global endpoint, security, and imaging standards. Report local compliance gaps to leadership.
* **Cross-Functional Projects:** Participate in global IT initiatives, including OS rollouts, hardware refresh programs, and facility expansions.

Requirements

Qualifications & SkillsExperience & Education

* **Experience:** 5+ years of experience in workplace/IT desktop support, with **at least 1 year** of direct experience supporting C-suite executives or senior leaders.
* **Education:** Bachelor’s degree in Computer Science, Information Systems, Business Administration, or an equivalent combination of education and hands-on experience.
* **Languages:** **Fluency in English and Dutch is required.** Knowledge of French is a good asset.

Technical Proficiency

* **Operating Systems & Endpoint Management:** Advanced expertise in Windows, macOS, iOS, Android, Microsoft Intune, Autopilot, and Microsoft Defender.
* **Productivity & SaaS:** In-depth knowledge of Microsoft 365 administration (including Outlook delegation and Teams).
* **Meeting Room AV:** Experience setting up and troubleshooting Microsoft Teams Rooms and AV hardware (Logitech, Crestron, Neat, Poly, or HP).
* **ITSM & Remote Tools:** Practical experience using enterprise ITSM systems (Freshservice, ServiceNow, or similar) and remote control tools (BeyondTrust/Bomgar).
* **Networking & Infrastructure Fundamentals:** Working knowledge of Active Directory, Windows Server, TCP/IP, Wi-Fi architectures, and basic networking components.

Soft Skills & Working Requirements

* **Absolute Discretion:** Proven ability to handle confidential corporate information with total privacy and professionalism.
* **Communication:** Exceptional interpersonal skills with a calm, composed, and polished demeanor under pressure.
* **Physical & Logistics Requirements:** Ability to lift and move hardware packages up to 15 kg.
* **Schedule Flexibility:** Willingness to cover early morning or evening executive events when needed.

Preferred Certifications

* Microsoft 365 Certified: Endpoint Administrator Associate
* CompTIA A+ / Network+ / Security+
* ITIL Foundation Certification