Sr. Analyst, Social Media

Job Title:
Sr. Analyst, Social Media

Job Description
The Senior Analyst, Social Media is the technical owner of social media reporting, analytics and insight workflows across social content and brand protection.

This role will independently design, build, automate and continuously improve reporting processes, dashboards and data pipelines, reducing manual effort while increasing the speed, consistency and usability of insights.

The role will serve as the central point of expertise for social performance data, translating data into clear recommendations that social team members can use to improve content, campaigns, audience engagement, operational performance and risk response.

The Senior Analyst will own data quality, reporting governance, dashboard development and the roadmap for social analytics capability. The role will connect data from various social management platforms to proactively identify opportunities to automate recurring reporting, trend detection and competitive analysis.

The position will also lead setup, access, usage guidance and governance for relevant social and business intelligence tools, enabling stakeholders to understand the data, self-serve where appropriate and make better evidence-based decisions.

This position will report to the Mgr, Social Operations.  
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

- Own the end-to-end social reporting process, including data collection, validation, visualization, distribution, automation and continuous improvement.

- Independently design and automate weekly, monthly, quarterly and annual reporting workflows with clear controls for accuracy, reliability and timeliness.

- Build, maintain and enhance scalable dashboards that give social teams and leadership timely access to performance, audience, trend and risk insights.

- Develop automated trend detection and competitive analysis workflows that surface material changes, emerging topics, risks and opportunities without relying on manual analysis alone.

- Integrate data from social management, listening, platform-native, web analytics and BI tools using available APIs, data connectors, exports, transformations and other appropriate methods.

- Establish and monitor data-quality standards, definitions, documentation and governance so reporting is consistent, traceable and trusted across global and regional teams.

- Act as the point person and subject-matter expert for social analytics, dashboards and reporting workflows, advising stakeholders on metric selection, interpretation and responsible use of data.

- Translate complex data into clear recommendations and actions that improve social content, campaign planning, audience engagement, brand protection and operational decision-making.

- Proactively identify reporting gaps, manual processes and inefficiencies, then define and deliver practical automation solutions with minimal day-to-day direction.

- Create stakeholder-friendly resources, guidance and training that enable teams to learn from insights and use dashboards effectively, while maintaining appropriate governance and controls.

- Analyze social performance across owned, earned and paid activity, connecting social outcomes to wider marketing and business objectives where data allows.

- Lead ad hoc analysis for campaigns, events, incidents and business questions, balancing speed with data integrity and clear communication of limitations.

- Partner with technical, marketing, content, regional and risk stakeholders to define requirements, prioritize enhancements and ensure reporting solutions remain relevant and scalable.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Bachelor's degree in a related field, or equivalent relevant experience.

- Typically 2-4 years of relevant experience in social media analytics, marketing analytics, business intelligence, reporting automation or a related discipline.

- Demonstrated experience independently building and maintaining automated reporting workflows and interactive dashboards, not solely producing manual reports.

- Hands-on experience with a business intelligence or data-visualization platform such as Domo, Power BI, Tableau, Google Studio or a comparable tool.

- Advanced spreadsheet and data-transformation capability, including experience cleaning, joining, validating and structuring data from multiple sources.

- Practical experience using APIs, data connectors, scheduled exports or workflow-automation tools to move data between systems and reduce repetitive work.

- Working knowledge of SQL, Python or similar data-querying and automation methods is strongly preferred.

- Experience with social publishing, social listening, platform-native analytics and web analytics tools; familiarity with major platforms including Hootsuite, Lumen (Talkwalker), Google Analytics, LinkedIn, Instagram, Facebook, YouTube, TikTok and X.

- Ability to define meaningful metrics, diagnose data-quality issues and explain methodology, assumptions and limitations clearly.

- Strong analytical judgment, with the ability to turn complex findings into concise stories, recommendations and actions for varied audiences.

- Excellent written, verbal and visual communication skills, with the ability to build trusted relationships across technical and non-technical teams.

- Strong attention to detail, sound governance and a commitment to data accuracy, documentation and continuous improvement.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:
BGR Work-at-Home

Language Requirements:
English

Time Type:
Full time