About this role
Job purpose
The CRM Sales Consultant manages online leads, schedules showroom visits, and works with the sales team to convert leads into sales. They ensure timely follow-ups, maintain customer communication, and focus on improving lead quality while achieving digital sales targets and KPIs. Their role helps increase showroom traffic and enhance customer satisfaction.
Job responsibilities
- Receive and contact each Online leads from salesforce.com
- Ensure prospects are contacted within the agreed SLA with management.
- Convince each and every lead to visit Nissan Showrooms in either Dubai or Northern Emirates in accordance with the Nissan guideline and campaigns.
- To set an appointment of customer with the Sales Consultant.
- To transfer leads to the Sales Consultant appointment has been fixed with.
- Schedule appointments in Sales Consultant outlook calendar for visit/test drives etc
- To work closely with Sales team and follow up upon the visit of the customer to the showroom.
- Follow up with Sales Consultant on the status of the lead.
- To increase customer visits to the showroom.
- Prospecting existing data through calls and online platforms (emails, SMS)
- Convert digital call leads to showroom traffic and to sales.
- Follow up with leads to ensure customer is left happy with his/her experience with Nissan.
- To follow-up on un-converted leads and stay in touch with customer for future prospecting.
- To reduce In-Valid leads ration against the total leads received.
- To work closely with branch / sales managers while forecasting total digital sales for the month.
- To achieve the target ser by management for Digital Conversions.
- To achieve quarterly non-financial KPI’s.
Educational Qualification
- Bachelor degree
Work Experience
- 2-3 years’ experience in Banking Tele Sales
Competencies
- Must have good Excel skills
Languages
- Must be very proficient in English
- Arabic is a plus