Senior Project Manager – AI Delivery

At Kapture CX, we are looking for a Senior Project Manager – AI Delivery to join our AI Delivery team.
## Who are we?
Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises . Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows — including customer support, sales, collections, and claims . Kapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels , with human intervention built in wherever judgment, empathy, or decision-making is required. Today, Kapture is trusted by 1,000+ enterprises across 18 countries , helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation .
## What is this role all about?
As a Senior Project Manager – AI Delivery , you will own some of our most complex and high-impact enterprise AI programs. You’ll be the driving force behind taking LLM-powered chatbots, voicebots, and conversational AI solutions from strategy to successful go-live , while ensuring every implementation delivers measurable business value. You’ll work closely with enterprise customers, CXOs, product, engineering, QA, and AI teams to turn ambitious AI transformation goals into scalable, real-world outcomes.
## Sounds interesting?
Here’s a more detailed description of what you will do in this role:
- You’ll take end-to-end ownership of complex AI and SaaS implementation programs , from kickoff and planning through go-live, adoption, and long-term success.
- You’ll lead enterprise deployments of LLM-based chatbots, voicebots, conversational AI, and intelligent automation solutions , ensuring execution stays aligned to business objectives.
- You’ll act as a strategic customer-facing leader , building trusted relationships with senior stakeholders, managing expectations, and driving WBRs, MBRs, and CXO-level reviews.
- You’ll translate business requirements into structured delivery roadmaps while working closely with Product, Engineering, QA, and AI teams to drive execution.
- You’ll build a culture of ownership and execution by mentoring Project Managers and delivery teams , managing risks proactively, and ensuring programs are delivered on time, within scope, and at high quality.
- You’ll drive Agile execution through sprint planning, daily scrums, retrospectives, and delivery governance , while tracking programs through tools such as Jira, Asana, MS Project, or similar platforms.
- You’ll identify delivery risks early, solve complex execution challenges, and ensure critical issues are escalated and resolved with speed and accountability.
- You’ll continuously focus on adoption, scalability, and measurable business outcomes , going beyond implementation to ensure the AI solution creates lasting value for the customer.
This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
## What does success look like in this role?
You’ll know you’re succeeding when complex enterprise AI programs are delivered on time, at scale, and with exceptional quality — while customers see measurable improvements in automation, efficiency, and CX. You’ll also build trusted CXO relationships and develop a high-performing delivery culture where teams operate with ownership, accountability, and speed .
## What would make you a good fit for this role?

Here are the basic requirements:

- You bring 8+ years of experience in technical project management , with at least 3+ years in a senior or team-handling role .
- You have successfully delivered enterprise-scale, customer-facing SaaS, AI, or technology implementations from inception to go-live.
- You have hands-on exposure to AI/LLM-powered solutions , such as chatbots, voicebots, conversational AI, or intelligent automation platforms.
- You are comfortable working in fast-paced SaaS or AI-first environments , managing multiple priorities while maintaining strong delivery standards.
- You have the confidence and executive presence to engage with senior stakeholders, CXOs, and enterprise customers .

What are the most critical skills for this role?

- You have strong stakeholder management, communication, and executive presence , with the ability to influence senior decision-makers.
- You have expertise in project planning, scope management, delivery tracking, governance, and execution across complex programs.
- You understand how LLMs, AI platforms, chatbots, voicebots, and conversational AI are applied in live enterprise environments.
- You are strong at risk identification, structured problem-solving, and decision-making under pressure .
- You can manage multiple enterprise programs simultaneously while maintaining strong attention to detail, timelines, and outcomes.
- You know how to mentor and scale high-performing project and delivery teams .

You will have an advantage if you:

- You hold certifications such as PMP, Scrum Master, or equivalent .
- You have delivered AI-led CX, CRM, conversational AI, or automation-focused enterprise platforms .
- You are comfortable leading strategic reviews and business discussions with CXOs and senior leadership teams .
- You bring exposure to pre-sales, solution design, product collaboration, or consulting within AI/SaaS environments.
- You have experience working across multiple enterprise customers, industries, or geographies in a high-growth technology organization.

Why should you be interested?

Here’s what you will gain from this role:

- Opportunity to work with one of India's fastest-growing AI-first SaaS companies that is transforming customer experience globally.
- Ownership of mission-critical enterprise AI transformation programs and the opportunity to directly influence customer and business outcomes.
- Direct exposure to global enterprise customers, CXOs, and complex AI-driven implementations .
- High visibility and the opportunity to shape delivery excellence, processes, and team culture at scale .
- Competitive compensation along with participation in our Employee Stock Ownership Plan (ESOP) , enabling you to be a part of Kapture's growth journey.
- Comprehensive Group Health Insurance coverage of ₹5 Lakhs for you, your spouse, and dependent children.
- Team engagement initiatives, celebrations, and a collaborative workplace culture that values people, ownership, and performance .
If you’re excited about leading enterprise AI programs, solving complex delivery challenges, and turning AI innovation into measurable business impact, we’d love to have you build the future with Kapture CX.