Executive Manager - Accounts Receivable

Job Summary:
Responsible for planning, scheduling, and supervising the work of an accounts receivable team.

Key Responsibilities:
Supervises a group of accounts receivable clerks within the established accounting policies of the corporation. Monitors the collection process and negotiations with past due accounts. Prepares reports on receivables, receipts, and account balances. Recommends changes in methods and procedures to improve the efficiency of the accounts receivable unit. Coaches and mentors accounts receivable clerks; assigns work according to availability, skills, and developmental needs; assesses performance and provides feedback to direct reports.

Job Summary – Exempt -E06

Job highlights

- Graduate or master’s in finance/accounting with 12-15 years managerial experience in multinational credit collections experience with international client exposure
- As the Manager, you will lead Collections , Cash Application and Dispute Management. You'll oversee a team of professionals, ensuring delivery against KPIs and SLAs while maintaining a strong internal control framework.

What you'll be doing:

1. Strong Expertise in AR Collections & Cash Applications (Highly Important Must Have)

- Lead and manage Collections, Cash Applications, Deductions, and Dispute Resolution
- Drive collections strategy to reduce DSO, minimize overdue receivables, and improve cash flow.
- Conduct detailed analysis of aging reports, payment delays, dispute trends, and customer behavior.
- Oversee follow-up on outstanding invoices, proactively identifying at-risk or problem accounts and partnering with leadership and accounting teams to drive timely resolution.
- Develop, implement, and continuously refine collection strategies to maximize payment recovery while maintaining positive client relationships.
- Lead high-priority collection campaigns and customer follow-ups to improve recovery rates.
- Monitor and resolve unapplied cash, unidentified receipts, payment discrepancies, and allocation issues
- Review and resolve payment mismatches, short payments, overpayments, duplicate payments, and deductions.
- Manage complex customer accounts, escalations, write-offs, and settlement negotiations.
- Work closely with Sales and Finance to resolve billing errors, pricing issues, and dispute root causes.
- Establish, document, and enforce standard operating procedures (SOP’s) to ensure consistency and compliance across the team
- Implement best practices to improve customer experience.

2. Communication Excellence – Critical Requirement

- Exceptional communication is mandatory, clear, professional, structured, and customer focused.
- Conduct regular calls with global customers for collections, dispute closure, and account reconciliation.
- Present AR dashboards, Unapplied Cash, UAC, Collection insights, and risk summaries to senior leadership.
- Guide the team on customer communication etiquette, call handling, and escalation management.
- Communicate complex AR issues in simple, actionable language.

3. Team Leadership & 24/7 Operations Management

- Lead multi-shift AR/OTC teams ensuring performance, quality, and compliance.
- Conduct coaching, training, and skill development sessions for AR, Collections, and Cash App teams.
- Perform QC and conduct refresher training with the team on best practice sharing
- Manage headcount planning, shift rosters, and workload allocation for round-the-clock operations.

4. Controls, Compliance & Audit

- Ensure adherence to SOX, internal controls, and audit standards.
- Maintain strong documentation for AR processes, collection notes, and dispute resolution.
- Support Internal and External Audits

5. Reporting, Analytics & Insights

- Create and publish AR dashboards:

DSO
- CEI
- Aging buckets
- Cash collected vs. target
- Disputes & deductions
- Unapplied cash

- Provide data-driven insights to leadership for improving AR trends and reducing revenue risks.

Required Skills & Competencies

Core Must-Have Skills

- Strong knowledge of AR, OTC, Collections & Cash Applications (highlighted competency)
- Excellent communication skills (verbal, written, and customer interaction)
- Advanced knowledge of Aging Analysis, DSO calculation, CEI, collections strategy, UAC Reductions
- Expertise in Oracle, SAP, Movex, AS 400, High Radius
- Strong organizational and problem-solving skills with attention to detail
- Strong negotiation and customer handling skills
- Ability to work independently, multi-task and prioritize effectively
- Apply Lean, Six Sigma, or similar methodologies to embed a culture of continuous improvement.
- Willing to work from office and follow UK/US Shifts
- Working knowledge of SAP/Oracle/ERP AR modules

Leadership Skills

- Ability to lead and motivate team
- Strong analytical and decision-making capability
- Ability to handle escalations with calmness and clarity

Qualifications & Experience

- Bachelor’s/master’s degree in finance, Commerce, Accounting
- 12-15 years’ experience in AR, Collections, Cash Applications and OTC
- Shared Services / GCC / BPO experience preferred (Preferred Manufacturing)