Team Leader

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

- Oversee daily operations of a medium to large store, ensuring alignment with company policies and store management guidelines.
- Manage staffing issues, plan shifts and rotas, and address customer complaints to enhance customer satisfaction.
- Lead a team to demonstrate product features and attributes, ensuring high-value customer interactions.
- Guide teams in delivering product information and adhering to predefined messaging.
- Supervise the recording and processing of customer orders.
- Aggregate and analyze customer issues to develop effective response strategies.
- Develop and approve work schedules, including overtime and additional resources, to meet operational goals.
- Set clear objectives for sales calls and meetings, tailoring presentations to decision-makers and influencers.
- Identify opportunities to grow customer accounts through additional products and services.
- Implement relationship management plans to build connections with key customer decision-makers.
- Utilize expertise to present complex products and services that meet customer needs, negotiating terms as necessary.
- Participate in professional development activities to maintain industry knowledge and improve performance.
- Propose and achieve personal performance objectives, using performance management systems to enhance results.
- Manage team performance, setting objectives and taking corrective actions to ensure goal achievement.
- Bachelor's Degree or equivalent level required.
- Experience in handling various situations and advising others.
- Proven experience in planning and managing resources to meet objectives set by senior managers.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Bachelor's Degree or Equivalent Level
Experience enables job holder to deal with the majority of situations and to advise others.