About this role
Responsibilities
- Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
- Provide excellent customer service via email or phone to our contracted clients.
- Work with customers directly to collect past due balances.
- Provide customers with account reconciliations to resolve billing and payment discrepancies.
- Understand the quote to bill process and resolve errors as needed.
- Gather customer information to get an understanding of their business needs and establish rapport.
- Research and resolve issues using available resources.
- Stay current with system information, changes, and updates
Education & Experience
- Bachelor's or Associate’s degree in Accounting, Finance, or related field is a plus.
- Ability to work in excel preferred.
- Detail-oriented with a high level of accuracy in data entry and analysis.
- Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
- Ability to work within a team environment.
- Highly motivated and passionate about daily tasks as well as overall company initiatives.
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to think critically.