About this role
To examine, evaluate, and process tasks associated with the assumption/release of liability requests per applicable federal/state laws, investor guidelines, and NFCU’s policies and procedures. Assume responsibility as the point person and coordinate the processing from origination through disposition. Ensure timely review and submission of assumption/release of liability requests to relevant Real Estate Lending (REL) areas to minimize Navy Federal mortgage portfolio risk. Provide members with detailed information about assumption/release of liability requests & related servicing questions about their mortgage/equity loan. Manage process flow to ensure Service Level Agreements (SLAs) are met and quality of work is achieved. Work under moderate supervision. Perform basic/routine tasks with a narrow scope and moderate analysis.
- Working knowledge of CFPB servicing rules, NCUA requirements, and Navy Federal policies and procedures
- Working knowledge of current regulations and investor guidelines to offer options to Successors, such as assuming the loan or referring to Mortgage Default
- Ability to display the highest degree of tact, patience, sensitivity, and confidentiality
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Incumbent will be required, before the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry, includes fingerprinting and background checks
- Essential skill in comprehending, analyzing, applying, and communicating complex written legal documents
- Basic skills in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Basic skills in exercising initiative and good judgment to make sound decisions
- Effective organizational, planning, and time management skills
- Basic research, analytical, and problem-solving skills
- Effective word processing and spreadsheet software skills
- Basic verbal and written communication skills
Desired Qualifications
- Associate degree in Business Administration, Finance, or related field
- Working knowledge of credit union operations/processes
- Working knowledge of NCUA regulations that govern the activities, products, and services of the business unit
- Working knowledge of products, services, processes, requirements, and systems related to the business unit
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM ET
Location:
- 141 Security Drive, Winchester, VA 22602