About this role
What You'll Do
Account Growth and Strategy
- Collaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts
- Develop and execute plans to foster consistency and growth within your book of business
- Serve as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service
- Provide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements
- Assist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team
Implementation
- Work with customers and BD representatives to define onboarding requirements and ensure successful account setup
- Gather necessary information for onboarding and establish internal processes to provide a high level of customer service
- Act as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met
Execution
- Oversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management
- Deliver exceptional service and flawless execution to ensure positive first impressions with customers
- Identify and address operational inefficiencies to monitor and improve account profitability
- Drive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions
- Manage daily performance against Customer and Cross-Border Mexico KPIs
- Resolve issues proactively to mitigate potential claims
- Leverage previous customer operations experience to problem-solve complex issues independently and collaboratively
- Work with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service
Qualifications
- Bachelor’s degree in a relevant field preferred
- Prior operations experience in a 3PL or supply chain environment, 2+ years preferred
- Ability to thrive in a fast-paced, high-pressure environment while multitasking
- Strong attention to detail, with a focus on accuracy and follow-through
- Confident in executing tasks based on verbal and written instructions
- Passionate about customer service and problem-solving with the customer experience in mind
- Proactive, with the ability to work independently and collaboratively to achieve results
- Excellent communication skills, both verbal and written
- Ability to improve processes and create efficiencies
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.