About this role
Customer Service Hiring Event
Pay from $26 to $38 per hour with significant growth and earning potential!
Dial into a customer service career at Uline! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love – sign up for an interview at Uline’s upcoming hiring event!
Date: Thursday, October 22nd
Time: 1 PM to 3 PM
Positions:
- Customer Service Representative - English and Bilingual Spanish Openings Available!
- Customer Service Representative - Overnights
- Customer Service Team Lead - English and Bilingual Spanish Openings Available!
- Customer Service Management Trainee
Location: 12354 Uline Way, Kenosha, WI 53144
Recognized on Forbes list of America's Best Large Employers four years in a row!
Registration is preferred, but walk-ins are welcome.
24/7 operation - Various shifts available with set schedules.
Translation assistance is not offered. Must be proficient in English to follow verbal and written instructions and safety policies.
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Why Customer Service at Uline?
- Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
- Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
- Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
Customer Service Representative
Days - From $27 to $32 per hour - includes $2 shift differential
Overnights - From $29 to $34 per hour - includes $4 shift differential
Bilingual Spanish - From $26 to $30 per hour - must be fluent in verbal and written forms
Position Responsibilities / Minimum Requirements
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
- High school diploma or equivalent. Bachelor's degree preferred.
- Excellent problem-solving, listening and communication skills.
- Prior customer service experience is a plus , but if you are eager to learn, we will train you!
Customer Service Team Lead
From $33 to $38 per hour
Position Responsibilities / Minimum Requirements
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- For Bilingual Spanish roles - must be fluent in verbal and written forms.
Customer Service Management Trainee
From $29 to $34 per hour
Position Responsibilities / Minimum Requirements
- Master all aspects of customer service management through a comprehensive hands-on training program.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
- Bachelor’s degree.
- Strong track record of customer-focused service, teamwork and attention to detail.
- Prior leadership / management experience is a plus.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!