Sr. Customer Planning Specialist

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

The Sr. Customer Planning Specialist connects customer commitments, launches, stock requests, and inventory risk to executable supply chain actions. This role manages customer-facing supply chain activities with a strong focus on customer service, inventory risk management, launch readiness, and cross-functional collaboration. As a hands-on individual contributor, you will drive day-to-day execution, analysis, and continuous improvement while partnering with Demand Planning, Supply Planning, Distribution/Logistics, Commercial, and Systems teams to deliver outstanding customer outcomes.

Location : On-site in Pittsburgh, PA. Relocation assistance is NOT provided.

- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screening.

Key Responsibilities:

- Support customer product launches, onboarding activities, and implementation readiness from planning through execution.
- Maintain and track customer commitments, including Letters of Commitment (LOCs), expected demand, and timing assumptions.
- Partner with internal stakeholders to ensure customer requirements and inputs are complete, accurate, and delivered on time.
- Escalate launch risks, commitment gaps, and customer issues with clear recommendations for resolution.
- Manage customer stock requests, hold requests, and other customer-driven supply chain exceptions.
- Track customer requests through completion and communication status, decisions, and next steps with stakeholders.
- Support resolution of customer-specific service issues and maintain action logs to ensure follow-through and accountability.
- Monitor customer-held inventory risk, including Dated & Held (D&H) inventory aging and Excess & Obsolete (E&O) exposure.
- Coordinate with Planning and Commercial teams to proactively mitigate inventory risk and prevent avoidable obsolescence.
- Review customer demand patterns and identify changes that may impact supply, inventory, or service performance.
- Support reporting, analytics, and recurring business reviews to provide insights into customer performance and supply chain execution.
- Partner closely with Demand Planning, Supply Planning, Distribution/Logistics, Commercial, and Systems teams to resolve issues and improve end-to-end supply chain performance.
- Use data and analytics to identify recurring issues, process gaps, and opportunities to simplify and improve customer supply chain processes.
- Update standard work, templates, and process controls to improve execution consistency and operational effectiveness.
- Drive continuous improvement through Practical Process Improvement (PPI), participation and leadership.
- Support an environment that promotes positive communication and collaboration across departments.
- May be required to perform other related duties as business needs arise and/or as assigned.
- Ability to travel domestically up to 10% as needed to support customer and business requirements.
- Exhibit a passion for customer service, process improvement, and operational excellence.

Requirements

- Bachelor's degree or equivalent experience.
- 2+ years of experience in customer supply chain, supply chain planning, inventory management, customer service, or a related role.
- Working knowledge of supply chain concepts, customer service processes, inventory management, and planning systems.
- Experience with ERP/planning systems and data analysis tools.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills with the ability to collaborate across multiple functional teams.
- Demonstrated ability to manage competing priorities in a fast-paced, customer-focused environment.

Preferred Qualifications

- Experience in distribution, life sciences, healthcare, or another high-volume supply chain environment.
- Experience supporting customer product launches, stock requests, service issue resolution, or inventory risk management.
- Advanced proficiency with Excel, Power BI, SQL, Logility, or similar reporting and planning tools.
- APICS/CPIM certification and/or Lean/Six Sigma experience.
- Understanding of planning systems and their impact on inventory, customer service, and supply chain performance.
- Demonstrated ability to independently take ownership of initiatives and drive execution across cross-functional teams.
- Continuous improvement mindset with experience identifying opportunities to streamline processes and improve customer outcomes.

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.