About this role
The IS Support Analyst I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Experience:
- 2 years' experience in database applications or PC hardware & software.
- Associate's degree in IT accounts for 1 year of experience.
Education:
- High School graduate or equivalent
Special Skills:
- Experience supporting MS Office, web-based applications, and remote users.
- Experience identifying and resolving hardware issues for laptops, desktops, and servers.