Shift Supervisor - Dog Resort - Cockeysville

HIRING FOR BOTH LOCATIONS

Job Summary

The Shift Leader oversees daily operations of the dog day-care and boarding facility, including staff supervision and performance, safety protocols, and training initiatives. This role supports a safe, organized, and high-quality environment for both animals and staff, working under the direction of the Resort Administrator.

Essential Duties & Responsibilities

Staff Supervision & Leadership

- Lead by example; participate in all operational tasks regularly.

- Conduct daily team huddles and ensure open, respectful communication.

- Provide coaching, training, and performance feedback in accordance with BFFE policies.

- Enforce company procedures and initiate disciplinary action as necessary.

- Support onboarding and ongoing training using the BFFE training checklist.

- Monitor staff interaction with dogs; provide daily feedback (~15–20 minutes per group).

Animal Care & Safety

- Ensure safe and appropriate care across day-care, boarding, ADW, ACC, and grooming.

- Administer medications and follow veterinary instructions as directed.

- Oversee dog evaluations, group placements, and documentation of behavior or health issues.

- Maintain accurate logs: health, behavior, transition lists, and training referrals.

- Liaise with pet owners on behavioral updates or concerns.

Facility & Operational Oversight

- Maintain cleanliness and ensure compliance with sanitation protocols.

- Monitor and report maintenance or equipment issues.

- Support inventory management and coordinate with vendors or service providers.

- Verify physical dog counts against system records throughout the day.

- Collaborate on process improvements with management.

Administrative Duties

- Complete shift reports, behavior/health logs, and staff checklists.

- Prepare daily group setups and communicate scheduling needs.

- Contribute to client-facing materials such as photos, report cards and social media updates.

Requirements

- Must be able to stand, walk, bend, and move continuously for most of the shift.

- Frequent squatting, kneeling, reaching, and lifting while managing animals and cleaning tasks.

- Exposure to outdoor weather conditions for 6 or more hours per day year-round.

- Regular exposure to wet or humid conditions and strong odors associated with animal care.

- Occasional exposure to airborne particles, cleaning chemicals, and loud noise levels.

- Tasks may include navigating uneven or graded terrain and lifting dogs of various sizes.

- Use of tool such as shovels, brooms, mops and sanitation equipment is required.

- Operate electronic systems (PC/mobile) to manage records and scheduling.

- Perform housekeeping and kennel sanitation duties.

- Communicate clearly and professionally with coworkers and pet parents.

- Participate in resort operations across various workstations.

- Travel between location or to veterinary appointments as needed.

Education & Experience

- High school diploma or GED required.

- Minimum 6-months professional dog care experience preferred.

- Team Lead experience helpful.

- Strong communication, time management, multitasking, and customer service skills.

- Valid driver's license, insurance and reliable transportation.