Associate Manager of Custodial Services

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Associate Manager of Custodial Services is an operational leader responsible for directing and developing a team of Custodial Supervisors to achieve the highest standards of facility cleanliness and safety. This role drives the execution of all custodial services, ensuring consistent quality and efficiency across all shifts and teams. Key responsibilities include overseeing departmental staffing and scheduling, managing supply budgets, implementing quality assurance programs, and serving as the primary point of escalation for operational issues. Reporting to the Director, the Associate Manager plays a critical role in coaching supervisors, executing departmental strategy, and fostering a culture of continuous improvement.

What you will do

- Manage the complete performance lifecycle of the supervisory team, from providing regular coaching and professional development to conducting formal performance evaluations and setting goals.
- Lead regular meetings with supervisors to communicate departmental goals, review operational performance, and ensure consistent application of policies.
- Partner with Human Resources and the Director in the recruitment, hiring, and onboarding of new Custodial Supervisors.
- Create and adjust daily work schedules to ensure optimal coverage for assigned areas, manage overtime, and manage minor staffing changes.
- Perform routine quality checks on completed work and address issues promptly to maintain standards and support continuous improvement.
- Support the execution and implementation of new cleaning protocols, ensuring team follows cleaning protocols and safety procedures, providing reminders and retraining as needed.
- Serve as the primary point of escalation for significant operational, client, or personnel issues that supervisors are unable to resolve.
- Monitor supply usage and report needs to the manager to help control costs and maintain inventory.
- Analyze operational data (e.g., inspection scores, project completion times) to measure performance against standards, identify areas for improvement, and support supervisors with data-driven coaching.
- Monitor custodial operations to ensure service standards are consistently met; review performance metrics and implement interventions to achieve quality, efficiency, and customer satisfaction goals.

What you will Need

- High School (HS) Diploma or GED equivalent.
- 2 - 4 years of direct experience in a supervisory or leadership role within a custodial, facilities, or operational setting, with demonstrated responsibility for managing staff performance, training, and scheduling.
- May require working early morning, evening, or weekend shifts based on site needs.
- Must maintain an unrestricted driver’s license and possess a clear driving record (in accordance with company insurance policy) to drive the company vehicle.
- Ability to make effective decisions with a focus on business acumen.
- Excellent organizational and project management skills to oversee multiple supervisors, schedules, and initiatives simultaneously.
- Proficient in using standard computer software for supervisory tasks such as email communication, timekeeping approvals, and generating daily reports.

Nice to have

- Associate Degree in Business Management, Facilities Management, or a related field.
- Experience managing multiple teams or shifts.
- OSHA 10-hour certification
- Strong communication skills and ability to build relationships with internal and external customers.
- Proven ability to lead, coach, and develop other leaders, utilizing strong communication and interpersonal skills to foster accountability and a positive team culture.
- Advanced problem-solving and critical-thinking skills, with proficiency in using computer software to analyze data and track performance metrics to identify and resolve operational challenges.
- In-depth knowledge of custodial operations, including industry best practices, quality assurance standards, and safety/compliance regulations (e.g., OSHA).
- Strong financial acumen with the ability to manage resources, control costs, and make sound, fiscally responsible recommendations regarding staffing and supplies.

At Peckham, you'll join a mission-driven organization committed to supporting growth and creating lasting impact. If you or someone you know is passionate about making a positive impact in a people-first organization, we encourage you to apply and join us on the journey.

Physical Demands: Custodial

This position involves frequent physical activity, including standing, walking, lifting, sweeping, mopping, vacuuming, and handling cleaning tools and equipment. Employees may also engage in bending, stooping, kneeling, and repetitive motions. Work may require occasional climbing, working in wet or slippery conditions, and exposure to extreme temperatures, biological hazards, odors, and cleaning agents. The environment often includes artificial lighting and limited natural light, with potential exposure to dust, allergens, and occasional hazards.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled.  Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

- Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you
- Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
- Email us [email protected] (mailto:[email protected]?subject=Reasonable%20Accommodation%20for%20Applying)
- Call us at (517) 316-4000
- Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:
Custodial Services

Location:
Lansing, MI

Worker Sub-Type:
Staff Member