Villa General Manager

We are looking for a highly organized and service-minded General Manager to oversee the operation of luxury private properties in Santa Teresa .

In this opportunity, you will be responsible for ensuring the residence is maintained to impeccable standards year-round, coordinating all vendors and seasonal staff, and delivering a seamless guest experience.

You will collaborate closely with the clients, their private office, and trusted service providers to manage budgets, oversee maintenance schedules, and guarantee that every detail — from security and compliance to hospitality and presentation — reflects the highest level of quality.

Responsibilities:

- Oversee and coordinate all maintenance and service activities to ensure the property remains in pristine condition year-round.

- Build and manage seasonal operational plans for periods of guest use (summer season) and off-season care.

- Develop and control the annual budget, ensuring accurate tracking of expenses, vendor contracts, and service quality.

- Lead and supervise external vendors and seasonal staff (cleaning, gardening, pool, catering, security) to guarantee consistent high standards.

- Support guest stays by preparing the property before arrival, ensuring smooth day-to-day operations, and responding to any urgent needs.

- Ensure compliance with all local regulations, permits, and safety requirements.

- Provide regular reporting to ownership and proactively suggest improvements to enhance efficiency, cost-effectiveness, and guest experience.

Requirements

- Proven experience as a General Manager, Estate Manager, or in a senior operations capacity within luxury hospitality, property, or private residences (3+ years).
- Strong technical understanding of property maintenance, vendor management, and facility operations.
- Excellent organizational and budgeting skills, with the ability to manage multi-vendor contracts and seasonal workflows.
- High service orientation with a discreet, professional, and guest-focused mindset.
- Strong communication skills in English and Spanish.
- Ability to operate independently, solve problems under pressure, and anticipate client and guest needs.
- Familiarity with local compliance requirements, safety regulations, and contractor oversight in Costa Rica.

Benefits

- A truly international team. Collaborate across cultures with people bringing diverse perspectives and expertise.
- High ownership environment. We value initiative, independent thinking, and people who are ready to take on meaningful contributions.
- A safe, respectful, and well-organized household with clear communication and expectations.
- Professional growth and development in a high-standard environment.