Office Manager & Executive Assistant

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary

The Office Manager & Executive Assistant will provide comprehensive executive support to the Cluster Head, Eastern Africa & Country Manager, Ethiopia, while ensuring the efficient day-to-day operation of the Ethiopia office. The role serves as the central coordination point for executive administration, office management, leadership governance, travel, events, and selected business operations support. It is designed to enhance organizational effectiveness, enable business leaders to focus on strategic priorities, and support the continued growth of the Ethiopia and Eastern Africa business. This aligns with previously identified needs for executive assistance, office management, leadership meeting support, and operational coordination.

Key Responsibilities:

- Manage executive calendars, meetings, correspondence, travel arrangements, and leadership engagements.
- Coordinate executive and client visits, including logistics, agendas, briefing materials, and follow-up actions.
- Oversee day-to-day office operations, facilities, vendors, supplies, workplace services, and office administration.
- Organize internal meetings, leadership forums, client events, workshops, and employee engagement activities.
- Track leadership actions, maintain governance routines, and coordinate weekly leadership team meetings.
- Support reporting, presentations, pipeline administration, Market Development Fund tracking, and selected business operations activities.
- Coordinate onboarding, office readiness, and administrative support for team members and visitors.
- Maintain high standards of professionalism, confidentiality, and stakeholder management.

Success Measures:

- Efficient management of executive schedules, meetings, and travel.
- Smooth operation of the Ethiopia office and workplace environment.
- High-quality coordination of leadership forums, client events, and executive visits.
- Timely completion of administrative, reporting, and governance activities.
- Improved productivity through effective operational and executive support.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Qualifications & Experience:

- Bachelor's degree in Business Administration, Management, Communications, or related field.
- 5+ years of experience in office management, executive assistance, business administration, or operations support.
- Experience supporting senior executives in a multinational or fast-paced corporate environment.
- Strong organizational, communication, stakeholder management, and problem-solving skills.
- Advanced proficiency in Microsoft Outlook, Teams, PowerPoint, Excel, and Word.
- Demonstrated ability to manage multiple priorities while maintaining accuracy and confidentiality.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.