Rocket Software Support Specialist

En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais.

Your role, your impact

As a Rocket Software Support Specialist, you'll help support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2). You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams. You'll play a key role in ensuring the stability and ongoing support of these solutions within an established environment.

Keys to your success

- 4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer;
- Experience working Rocket support cases and communicating effectively with customers in writing;
- Enterprise Server administration knowledge, including key server components and security features;
- Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction;
- Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;
- Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM;
- Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting.

Extra edge

- Experience supporting Micro Focus or Rocket products;
- Enterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio;
- Knowledge of AutoPass licensing, as well as CloudFormation and infrastructure as code (IaC).

Language skills

- English: Proficient