Cast Member

Job Posting Title:
Cast Member

Req ID:
10153637

Job Description:

Cast Member – Job Description

The posting is to apply for permanent employment of at least 12 or 16 hours per week.

Our Vision

“To inspire the imagination of people around the world through innovative and engaging product experiences”

Our Mission

“Magical thoughtful Gifting every day”

The Cast Member reports to a member of the Store Management Team and shows the following attributes:

Passionate & Enthusiastic

Demonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide   them   a magical and memorable Disney experience.

Warm & Approachable

Readily available for Guests   at all times   in a friendly manner,   prioritising   Guest interaction over tasks. Treats everyone with dignity and respect.

Energetic & Empathetic

Contributes to a high energy environment that provides Guests with a positive, entertaining,   fun   and dynamic experience.   Team Player that helps Guests and Cast Members at all times.

Knowledgeable & Positive

Exhibits   great knowledge   about Disney products and services and proactively shares ideas and actions that may positively   impact   the Store,   Company   and environment.

Confident & Honest

Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages including children. Works in a way that is fair and trustworthy, being open with all who interact with our brand.

Loyal to Brand & Guest

Dedicated to delivering exceptional Guest Service and promoting the Disney Brand.

Overview

The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options   of   quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines

Primary Responsibilities

Show Sales

- Takes a proactive role in   maintaining   Disney brand standards.

- Maintains a neat and   organised   Store, on stage and   back stage   so that product is clearly represented and available for replenishment.

- Maintains and   participates   in producing company visual standards to present an outstanding Store environment.

- Ensures that all new   product is   on stage so that the Guest experiences the most current assortment.

- Assists   with stock deliveries and replenishment to agreed standards.

- Participates in markdowns, event   set-up   and Stage Sets.

- Achieves financial and productivity goals, as agreed with the management team, through   appropriate actions   and use of Guest service   behaviours .

- Sets priorities and manages time effectively and efficiently.

- Welcomes   every guest with a smile and   makes   eye contact with them,   accompanying   them through the sales process.

- Performs effective till transactions that enhance the Guest   perception   and   observes   all relevant SOPs protecting Company assets including cash handling

Relevant Experience / Requirements

- Passion for interacting with Guests of all ages.

- Attention to detail and ability to   prioritise   Guests and tasks.

- Retail/service experience in sales   preferred   but training will be given.

- Flexibility to work different day/shifts as needed based on availability given

- Ability to   assist   with store events which   maybe scripted   or   non scripted

- Ability to understand store commercial targets and daily expectations   ie   talk ups, go with, basket fill.

- Housekeeping to ensure both on stage and   back stage   the areas are clean and tidy.

- Time management and   organisational   skills.

- Success in working in a team environment.

- Good communication   skills being able to adjust communication to the guest.

- Professional appearance.

- Ability to learn about the product and the franchise.

- Visual merchandising experience (albeit training will be given)

- Cash handling and till work/card transitions (albeit training will be given)

- Discount eligibility checks and integrity

Service Contribution

- Promotes Guest loyalty by   demonstrating   thorough product knowledge and providing exceptional guest service.

- Provides friendly,   accurate   and efficient service.

- Listens and asks questions to   identify   and meet Guests’ needs.

- Engages Guests at their level allowing them to become a part of the story.

- Adapts to changing needs of Guests while   maintaining   a high level   of service.

- Learns   quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.

- Uses creativity, language, store   tools   and   product   to bring stories to life.

- Performs scripted and non-scripted events for Guests in both one-on-one and group settings.

- Follows   all safety guidelines.

- Demonstrates awareness of and compliance   to   Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.

- Ensures integrity of the brand by   maintaining   Disney   Store standards of grooming guidelines and   behaviour .

- Participates in Company sponsored events that integrate the Disney brand into the local community ( Volunt’EARs )

- Supports initiatives that give back and have a positive impact on the internal and   the external   community.

- Processes delivery in a fast and   accurate   manner following all guidelines and achieving process goals.

- Ensures   accuracy when completing Stock Inventory Counts and tasks.

- Additional   responsibilities and duties will be assigned based on the needs of the business

Job Posting Segment:
EMEA - Global Retail

Job Posting Primary Business:
Global Retail/NatGeo (EMEA)

Primary Job Posting Category:
Retail Store Sales

Employment Type:
Part time

Primary City, State, Region, Postal Code:
Manchester, United Kingdom

Alternate City, State, Region, Postal Code:

Date Posted:
2026-10-07