Operations Manager {SE}

Summary

Hands-on manufacturing leader responsible for driving a high-performing One Arch culture built on safety, quality, accountability, teamwork, & continuous improvement. This role provides leadership for Safety, Production, Engineering, & Quality while ensuring the efficient execution of production schedules, facility operations, & customer requirements. Fosters an environment of coaching & develops employees, driving operational performance, & championing a quality-first mindset that delivers exceptional results for customers & the business.

Essential Duties & Responsibilities include the following. Other duties may be assigned.

- Lead, coach, & develop a high-performing manufacturing team while fostering a culture of teamwork, accountability, & continuous improvement.

- Direct daily manufacturing operations to ensure achievement of production, quality, delivery, cost, & safety objectives.

- Establish, monitor & drive key performance indicators; develop action plans to address performance gaps.

- Oversee production planning, scheduling, inventory management, warehousing, & on-time customer delivery.

- Optimize the utilization of labor, equipment, materials, & facility resources to maximize operational efficiency.

- Drive the implementation & sustainment of Lean manufacturing methodologies, including 5S, Value Stream Mapping, Standard Work, Visual Management, Root Cause Analysis, & Daily Management systems. Establish metrics & accountability systems to ensure continuous improvement initiatives to deliver measurable business results.

- Develop & execute capacity, staffing, & facility plans to support business growth & customer demands.

- Support & assist:

Development of the job planning process/schedules

- Developing strategies & plans for facility capacity to meet growth

- Development & implementation of facility & equipment maintenance programs

- Contract review process requirements

- Actively support annual business planning, budgeting, & strategic initiatives to achieve company objectives.

- Lead the talent management practices within the team. This includes, but is not limited to learning & development, performance management, & succession planning.

- Develop a culture where employees are encouraged to challenge the status quo & contribute ideas for improvement.

- Maintain a culture which supports disciplined & systematic process management, has data driven decision making & where continuous improvement is aligned with established strategy & objectives.

- Oversee quality management systems, inspection activities, nonconforming material processes, corrective actions, & customer complaint resolution.

- Partner with Engineering, Quality, Supply Chain, & other functions to improve productivity, reduce waste, & enhance operational performance.

- Manage facility & equipment maintenance programs to ensure reliable, safe, & efficient operations.

- Lead & participate in cross-functional projects that improve manufacturing processes, support new product introductions, & drive sustainable business results.

- Ensure compliance with all quality, safety, regulatory, & company requirements while promoting a safety-first culture.

Competencies

- Results Orientation & Accountability

- Collaborative Leadership

- Customer & Quality Focus

- Data Driven Decision Making

- Communication & Influencing

- Team Development & Team Building

- Continuous Improvement & Lean Mindset

- Change Leadership

Education & Experience

- BS Degree in Mechanical, Industrial or Manufacturing Engineering or equivalent related experience.

- 7+ years of experience in progressive supervisory roles in a manufacturing environment; strong preference for medical device industry, preferably with precision machined products.

- Minimum 5 years of CNC experience with lathes & mills.

- Foundational knowledge of Lean Principles is strongly preferred.

Other Skills Required

- Proven track record for delivering strategic results & executing effective change management. Well-developed leadership & project management capabilities with demonstrated success in completing core-business & cross-functional projects is required.

- Has confidence to act with a sense of urgency & to act decisively, particularly with respect to making difficult decisions.

- Foundational knowledge of the P&L is required, including planning/budgeting experience & line management responsibility.

- Ability to tie day-to-day operations to overall business objectives in a way that creates engaged employees & an environment of continuous improvement & operational success.

- Successful customer interaction experience at all levels (purchasing/buyers, purchasing management, engineers, mid-level & senior management) in a high-touch customer service & support environment.

- Exposure to organization building in a growth/expansion phase, instituting controls & procedures, operations, new business development, customer relationship management & management information systems.

- Unusually strong commitment to customer service & support – total dedication to balanced partnering with customers to foster their success.

- High degree of initiative – a high energy level & work ethic & a high sense of urgency as needed; a can-do attitude.

- Ability to provide decisive leadership & team facilitation in the face of adversity for escalated topics is required, including identifying root cause, action plan required, coordinating resources, & executing a go-forward plan to successful resolution.

- Strong track record of developing leaders & building accountable, high-performing teams.

- Demonstrated ability to work effectively in cross-functional teams while handling multiple programs simultaneously.

- Proven success operating in a high ambiguity environment.

- Working knowledge of ERP systems. Fluent in Microsoft Word, Excel & PowerPoint.

Language Skills

Personal presence & ability to clearly communicate compelling messages to executive management & external business partners. Ability to read, analyze & interpret general business correspondence, periodicals & professional journals. Ability to write executive level reports & business correspondence. Ability to effectively present information & respond to questions from groups of executives, managers, vendors & customers.

Mathematical Skills

Ability to work with mathematical concepts such as probability & statistical inference, & fundamentals of plane & solid geometry & trigonometry. Ability to apply concepts such as fractions, percentages, ratios, & proportions to practical situations.

Computer Skills

To perform this job successfully, an individual must have intermediate level knowledge of Microsoft Word, Excel & PowerPoint. ERP systems knowledge is strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to walk. The employee is occasionally required to st& & sit.

While performing the duties of this job, the employee is regularly required to sit; use hands fingers & eyes; reach with hands & arms; & talk & hear up to 95% of the day. The employee frequently is required to st&, walk, & reach with hands & arms. The employee must occasionally lift &/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, & ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The office is located near the plant facility therefore the noise level in the work environment is often moderate to loud when on or near the plant floor. The environment in manufacturing plants are often loud, hot, & with particulates in the air. Working environment may contain potentially hazardous materials such as acids, solvents, oils, & common etchants. In such environments, adherence to PPE regulations is required.