Reservationist/Receptionist

Job Type
Full-time

Description

Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, is a Mediterranean restaurant collective. As a family-owned business committed to enriching Miami's and New York’s food culture, we deliver genuine, thoughtful, and delectable Mediterranean dishes with a focus on freshness and quality ingredients.

Position Summary

Motek is seeking a highly organized, guest-focused, and detail-oriented Reservationist/Receptionist to oversee reservations and guest communications across all locations in addition to supporting the corporate office with various tasks. This position plays a critical role in maintaining reservation accuracy, supporting guest satisfaction, and ensuring a smooth operation at our corporate office. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction.

Responsibilities:

- Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels
- Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
- Process reservation modifications, cancellations, and special requests accurately
- Monitor reservation pacing to prevent overbooking and ensure proper service flow
- Charge and document applicable no-show and late cancellation fees in accordance with company policy
- Respond to guest inquiries regarding no-show charges professionally and clearly
- Assist guests with receipt requests, billing questions, and transaction confirmations
- Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
- Maintain accurate guest profiles and notes within the reservation system
- Communicate VIP arrivals, large parties, and special accommodations to management teams
- Assist in private dining and large group inquiries as needed
- Uphold Motek’s brand voice and hospitality standards in all written and verbal communication
- Place office supplies orders as needed
- Open, scan, and send mail to various departments

Schedule:

- Flexible scheduling based on business needs

Skills & Competencies:

- Strong customer service mindset
- High level of discretion and professionalism when handling billing matters
- Conflict resolution and de-escalation skills
- Revenue protection awareness
- Accountability and strong follow-through
- Team-oriented communicator

Benefits:

- Wages paid weekly
- 401k savings plans
- Medical, dental and vision insurance (upon eligibility)
- Employee discounts

Requirements

- Previous restaurant or hospitality experience preferred
- Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred
- Familiarity with POS systems and payment processing platforms is a plus
- Strong understanding of cancellation policies and guest recovery practices
- Excellent written and verbal communication skills
- Strong attention to detail and organizational ability
- Ability to multitask and remain composed under pressure
- Professional, warm, and solution-oriented demeanor

Salary Description
$25 - $29 / hour