About this role
Job Description:
- Level I support for Network/LAN/Telephony
- Request accounts and access for new users
- Install standard image for new and re-image systems, perform data conversion
- Terminate, dispose of, and relocate assets as needed
- Provide parts and labor for all services required for computers, and other
Related devices for both in-warranty and out-of-warranty issues
- Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other
Related Devices
- Manage Service Request to meet the SLA requirement
- Coordinate with next Level support for any open issues
- Create service tickets for service tracking
- Monitor service request tickets
Job Requirements:
- Willingness to work flexible hours if needed
- IT Desk Side support experience
- Strong verbal and written communication