About this role
The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery, Drive Up & Go and other innovative channels to service our customers in their area of responsibility.
The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through E-Commerce or other subscription services. Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.
Responsibilities
- Achieve P&L results and operational metric goals in stores across assigned operating area.
- Lead Home Shopping Department Managers in day-to-day operations to achieve their key metrics of on-time tilling, on-time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
- Lead the field teams through expansion, business and environment changes as needed.
- Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
- Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
- Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.
- Drive a culture of exceptional customer service within the frontline eCommerce staff.
- Ensure operational compliance with ecommerce policies and procedures.
- Manage a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching and mentoring.
Qualifications
Education and Experience
- Bachelor's degree in related field or commensurate experience.
- 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
- Experience working across leadership levels and cross-functional partners.
- Experience in reading and understanding data and translating it to actionable items.
Characteristics and Leadership
- Passionate about customer service. Continuously seek opportunities to improve operational excellence.
- Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
- Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
- Extremely organized, with strong time management skills and ability to multi-task.
- Quick learner with strong problem solving skills and a natural talent for process improvement.
- Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions
- Effective relationship-building skills, ability to cultivate strong partnerships across division partners
Albertsons Companies' Northern California Market office is located in Pleasanton, CA and supports the operations of 285 retail stores across northern California, northwestern Nevada, and Hawaii under the Safeway, Andronico’s, Vons, and Pak ‘n Save Foods banners.
Why you will choose us
Albertsons Companies has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic people who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
We also provide a variety of benefits including:
- Diverse and inclusive work culture
- Competitive pay with weekly payroll
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and more (eligibility details at myACI Benefits: https://myaci-benefits.com)
- Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits: https://myaci-benefits.com)
- Leaders invested in your training, career growth & development
Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). Associates in this position may be eligible for a quarterly bonus.