About this role
IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .
Overview
The Order Fulfillment Representative supports the sales order process for spare parts by researching customer requests, generating quotes, managing orders, and helping coordinate and expedite shipments when necessary.
In this role, you will work closely with customers, Inside Sales, and internal teams to ensure orders are processed accurately, required documentation is complete, and products are delivered on time and in accordance with applicable compliance requirements.
This is a great opportunity for someone who is detail-oriented, customer-focused, and comfortable working in a fast-paced environment while managing a high volume of requests.
Responsibilities
- Process a high volume of parts tickets with guidance.
- Research customer requests and assist with generating quotes and managing orders.
- Coordinate and expedite shipments when necessary.
- Partner with Inside Sales and customers to ensure timely and accurate documentation and delivery.
- Maintain expected levels of accuracy in accordance with established quality objectives.
- Communicate directly with customers regarding orders, documentation, and delivery requirements.
- Coordinate across internal departments and with customers regarding order status, compliance issues, product availability, pricing, documentation, and delivery of parts.
- Ensure orders and documentation are handled in accordance with applicable compliance requirements.
Qualifications
- High school diploma or equivalent.
- At least 1 year of work experience, preferably in sales order administration or a manufacturing customer service environment.
- Strong customer service skills and professional phone etiquette.
- Proficiency with Microsoft Office applications.
- Strong attention to detail and commitment to accuracy.
- Ability to work effectively under pressure in a fast-paced environment.
- Self-starter with the ability to produce strong results with limited supervision.
- Strong communication skills and ability to work cross-functionally with internal and external partners.
- Casino industry experience preferred.
- SAP experience preferred
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
IGT is the global leader in gaming. For more information, please visit www.igt.com .