Community Partnerships Coordinator

Position Summary:

The Community Partnerships Coordinator serves as the primary point of contact for Philabundance member agencies, managing relationships to ensure satisfaction, compliance, and operational efficiency. This role provides ongoing support, guidance, and education while monitoring agency health and alignment with contractual and organizational requirements.

Success in this role requires strong relationship-building, problem-solving, and communication skills, with a focus on supporting Community Partners and advancing the Philabundance mission.

Competencies:

- Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.

- Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.

- Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

- Quality: Work is organized, accurate, and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed.

- Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Responsibilities:

- Manage the administrative portion of the Community Partnership program which includes, but not limited to, tracking on site visits, communications, positive changes, equipment needs, delivery preferences, order needs and feedback on overall satisfaction and effectiveness of a compliant successful relationship.

- Frequent onsite visits with dedicated agencies to include coaching, relationship building, compliance checks, training for Safe Serve and other topics as needed, provide input and constructive input to ensure effective compliant environment. Follow up expected if issues are identified.

- Manage and ensure daily, weekly, quarterly, and overall tracking of activity and level of goal achievement.

- Ability to leverage work habits to incorporate efficiencies, prompt response, data analysis and organizational requirements.

- Manage the integrity and timely reporting required for the agencies, internally and externally.

- Execution of capacity building equipment – purchase, invoice and coordination, delivery and installation of refrigeration, hand trucks etc. to qualified member agencies.

- Strong and creative problem resolution is expected; coordinate with internal departments and collaborate with agencies as needed to reach goals.

- Cultural awareness and expression; understands and respects how ideas and meaning are creatively expressed in a variety of cultures.

- Ability to champion cultural awareness, diversity, and development of skills and habits to support retention, high performance, and growth.

- Responsible for supporting and aligning with Philabundance Cultural pillars.

Additional Job Duties:

- Maintain a Manger level ServSafe certification

Qualifications

Education Achievement:

- High School Diploma or GED preferred. Extended Degree in Social Services, Business or Hospitality strongly preferred.

- Serve Safe Food Handler Certification preferred. Must be able to certify within 30 days of hire.

Work Experience:

- Experience working in a team environment where solutions, teamwork and collaboration were heavily utilized to meet a goal. This could be in a work, academic, volunteer or project environment.

- Experience communicating or public speaking with a diverse audience with the intent to achieve action and influence.

- Experience managing projects or activities with competing priorities.

- Experience tracking projects or activities which included deadlines, collaboration, multiple contacts, and multiple locations.

Preferred:

- A minimum of 2 years of experience in administration or customer service within a cohesive effective team environment. Ideally in retail, hospitality, social services or other high people contact role with problem solving.

- Previous data management experience with deadline, reporting and status activity noted, real time.

- Previous experience working with low-income or other transitioning community of people highly preferred. A robust knowledge of the issues facing people living at or near the poverty line, recovery, and reentry into the work force highly preferred.

- Knowledge of food distribution and handling a plus.

- Experience speaking within communities using multiple languages a plus. Fluency with Spanish or Mandarin highly preferred.

Required Skills and Ability:

- Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.

- Must have strong attention to detail and deadlines. Ability to work with program or project requirements.

- Strong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)

- A deep commitment to Philabundances mission

Physical Demands:

- Must have ability to be available evenings, weekends and take on extended hours as business needs demand.

- Occasionally, must be willing and able to travel within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have valid drivers license if using company vehicle.

- Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact.

- See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.

- Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.

- Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.

- Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.