Manager, Business and Network Development Operations

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for planning, organizing, and managing the internal operations of the assigned area within the department of Business and Network Development. This position is responsible for planning and developing business objectives, establishing budgetary information, and includes responsibility for the human resource operations of the assigned area. This position is responsible for developing digital health business plans by using goals and objectives for each program, applicable historical information and other available resources in order to align programs with expectations of sponsors and stakeholders. The incumbent represents the organization to the organization’s customers, the public, governmental organizations and other external sources and acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care. This position does not have any responsibility for providing direct patient care.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Essential Functions

Job Specific Responsibilities and Accountabilities

- Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

- Hiring, training, developing, and communicating with staff.

Financial Management

- Responsible for developing, monitoring, and achieving budget goals.

- Manages labor and non-labor expenses to budget or flex budget.

- Manages revenue to budget to maximize potential revenue.

EPE/Service

- Responsible for patient satisfaction scores within assigned area(s).

- Responsible for upholding PROMISE standards of direct reports and team members.

Quality

- Responsible to achieve quality goals for assigned area(s).

- Manages and promotes continuous process improvements in assigned area(s).

Performance Management

- Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

- Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

- Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

- Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

- Ability to perform the essential functions of the job as outlined above.

- Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.

- Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.

Qualifications

Required

- Bachelor's degree in a related area of assignment, or equivalency.

- Four (4) years of progressively more responsible leadership experience.

Qualifications (Preferred)

Preferred

- Master's degree in a related area, or the equivalency.

- Digital Health or Telehealth experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

## Physical Requirements
Lifting, Listening, Sitting, Speaking, Standing