Assistant Property Manager

PrideStaff is seeking an Assistant Property Manager.

Property Manager is a leader who plays a pivotal role in day-to-day operations, processes, leasing, tenant relations, portfolio performance, marketing, property appearance and upkeep. We like experience, knowledge, ideas and energy to perform in a dynamic workplace!

ROLE RESPONSIBILITIES
 
OPERATIONS

Highly responsive + impeccable follow up, follow through & deadline adherence

Create, refine, maintain internal processes & work-flows

Lead team to meet performance expectations and departmental targets

Create and administer operational SOP’s and How-To’s

Emphasis on accuracy, efficiency, automation & AI integrations

Help obtain and onboard new property management accounts

Mobilize marketing strategies and tenant relations events

Project ownership, responsibilities, collaboration & support

Adopt, support and progress annual departmental programs

Attend org meetings, conduct departmental/team meetings

FINANCIALS

Prepare & Manage Operating Budgets

CAM charges, projections & year-end reconciliation

Track income, expenses, rent collection, AP/AR (properties/portfolio)

Process, manage, authorize invoices and payables (AP)

Create, review, approve management invoices to property owners (AR)

Oversee security deposit activity, receivables and payables

OPERATIONAL & FINANCIAL REPORTING

Accountable for reporting adherence and accuracy.

Monthly “owners reports” includes property financial, tenancy status, etc.

Aging receivables, tenant defaults, notices & eviction proceedings (uncommon)

Lease expiration, renewal, vacancy, marketing review, move in/out, commissions etc.

Property maintenance requests, repairs, improvement & expenditure activity snapshot

Procure and discuss year-end financial reporting

PROPERTY MANAGEMENT

Regular site visits, master property dynamics, initiate property tasks

Prioritize & coordinate seasonal tasks and annual inspections (fire, boiler, elevator)

Oversee lease compliance, liability insurance certificates, etc.

Trigger tenant default notices and eviction processes (3-Day Notice + 7-Day Cure to Quit)

Coordinate legal & court filings with general counsel (May require court attendance)

TENANT & CLIENT SUPPORT

Respond to tenant requests & inquiries to in-house 'response time' metrics

Mobilize maintenance request solutions to in-house 'service resolution' metrics

Defuse & resolve challenging tenant interactions

Build professional relationships & establish rapport with current & prospective tenants

Oversee tenant communications like notices, newsletters, emails, presentations

PROSPECTS & LEASING

Oversee lease expiration and renewal program, engage tenants in renewal discussions

Execute effective low vacancy rate methodologies and short vacancy ‘turn’ time

Schedule appointments, perform tenant interviews, conduct property tours

Prepare leases & guide prospective tenants through the leasing process

Coordinate lease signing, new tenant orientation & move-In process

Engage broker as needed to list and advertise portfolio vacancies

MARKETING & PARTNERSHIPS

Seek and establish ‘value-add’ relationships with area businesses

Utilize partnerships to deliver on-trend and unique office community experiences

Define & coordinate sponsors and local influencers for property/leaseholder events

Minimum Qualifications: High school diploma, GED or industry related certification – bachelor’s degree preferred

2 year Property Management

Disciplined follow-up, deadline adherence & attention to detail

Exceptional organizational, time & task management skills (impressively good)

Excellent MS Office suite proficiency: Word, PowerPoint, Excel (really good)

Document formatting, basic Excel formulas, PDF conversions, Outlook email, OneDrive, etc.

Excellent written, verbal communication & customer service skills (really good)

Professional letters, present material, meet tenants, clients, and represent the Encore brand

Property management software experience: Yardi, Rent Manager, Back Office...

Basic Google drive, Dropbox, adobe, outlook email fluency

Ability to manage a variety of tasks independently and in a team setting

Video conference software experience: Skype, Google, Teams, Zoom

Applied basic mathematical and accounting principals

Demonstrable use of electronics; Computer, smartphone, computer, printer, copier

Professional, well-kept appearance & workplace etiquette

Valid driver’s license & current auto insurance
 
Preferred Qualifications: Bachelor’s degree in marketing, Business Administration, Finance, Construction Management or similar certification(s)

3+ years Property Management

Experience in process development & workflow refinement

Financial acumen

High-level accounting principles & AR/AP bookkeeping fluency

Financing & banking fundamentals

Exceptional MS Office suite proficiency; Word, PowerPoint, Excel (Outstanding)

Project management and software experience: ClickUp, Trello, Jira, Monday...

Physical Demands:

Required to stand, walk, sit, bend, and reach

Some work-related exposure to seasonal outside weather conditions

Occasional need to lift and/or move more than 20 pounds

Compensation / Pay Rate (Up to): $60,000.00 - $65,000.00