About this role
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business, technical support, or production teams.
- Responsible for the success of the team.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Ability to perform work unsupervised.
Functional Knowledge
- Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
Business Expertise
- Understands how to coordinate efforts across teams to achieve goals.
Impact
- Impacts the quality of the tasks performed or services provided by the team.
Leadership
- Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
Problem Solving
- Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
- Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
- Evaluates team performance.
- Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
- Identifies future learning education opportunities.
- Assists in transitions.
- Prepares baseline performance parameters at onshore locations.
- Creates a road map for quality improvement.
- Supports hiring needs.
- Manages the operation of the total quality management (TQM) program.
- Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
- Develops program communications to employees.
- Develops training and related reward systems.
- Develops and implements key process improvement efforts and influences cross-functional efforts.
- Develops systematic approaches for assuring high-quality services.
- Influences the interface of key activities within the functions of the organization.
- Supports the hiring of team members and performs performance reviews.
- Performs other duties as assigned.
- Complies with all policies and standards.