Accommodations Staff

JOB SUMMARY

The Accommodations Staff position services, cleans, prepares, and resets guest rooms, cabins, tents, meeting spaces, restrooms, buildings, outdoor areas, and other assigned areas with an emphasis on striving for excellence and maintaining Forest Home cleaning standards.

This position participates in guest group turnovers (“Clean Sweeps”) and ongoing housekeeping operations to ensure Forest Home Ojai Valley facilities are clean, safe, welcoming, and ready for guests.

Working under the direction of the Accommodations Director, Recreation & Clean Sweep Lead, Assistant Clean Sweep Lead, and other members of the Ojai leadership team, Accommodations Staff complete assigned cleaning and facility preparation duties according to Forest Home cleaning standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Cleaning and Housekeeping

- Services and cleans assigned guest rooms, cabins, tents, meeting rooms, restrooms, buildings, offices, and other areas in accordance with Forest Home cleaning standards.

- Completes assigned daily cleaning task lists and duties.

- Performs cleaning duties including:

- Removing trash from buildings and surrounding areas.

- Dusting ceilings, walls, lights, furniture, shelves, and other surfaces.

- Removing cobwebs.

- Cleaning windows, baseboards, doors, and trim.

- Vacuuming floors and other surfaces as appropriate.

- Sweeping porches, walkways, and outdoor areas.

- Cleaning sinks, counters, fixtures, and other surfaces where applicable.

- Cleaning door handles and other high-touch surfaces.

- Properly uses, maintains, and stores cleaning equipment and supplies.

- Assists and supports the full-time Housekeeper as needed with assigned cleaning and housekeeping duties.

Clean Sweeps and Guest Group Turnovers

- Participates in Clean Sweeps to prepare facilities between departing and arriving guest groups.

- Completes assigned cabins, tents, meeting spaces, restrooms, and other facilities within established turnover timeframes.

- Follows established Clean Sweep procedures, cleaning standards, and checklists.

- Removes trash and personal items left behind and reports lost and found items according to established procedures.

- Resets thermostats and ensures lights and equipment are turned off as required.

- Closes and secures assigned buildings upon completion.

- Sets up, resets, and moves furniture as requested.

- Assists with seasonal or operational changeovers as needed.

- Works cooperatively with other Accommodations Staff to complete assigned areas.

- Reports incomplete areas or concerns to the Clean Sweep Leads.

Facility and Maintenance Reporting

- Reports facility needs, damage, maintenance concerns, safety hazards, and needed repairs to a supervisor.

- Reports missing, damaged, or inadequate cleaning equipment and supplies.

- Reports areas requiring additional cleaning or attention.

- Assists with furniture setup and room configuration as assigned.

Safety

- Follows all Forest Home safety standards relating to assigned work responsibilities.

- Safely uses and handles cleaning chemicals, cleaning equipment, and housekeeping supplies.

- Follows established procedures for chemical labeling, storage, dilution, and use.

- Uses appropriate personal protective equipment when required.

- Uses proper lifting and material-handling techniques when moving furniture, supplies, trash, and equipment.

- Reports unsafe conditions, damaged equipment, and other potential hazards promptly.

- Attends required safety meetings and training sessions.

Guest and Staff Service

- Relates graciously to guests and staff.

- Maintains a professional and welcoming attitude through performance, appearance, and demeanor.

- Provides excellent internal and external service while completing assigned duties.

- Responds professionally to guest questions and directs needs to the appropriate staff member when necessary.

Additional Responsibilities

- Supports and participates in staff spiritual life activities.

- Attends required meetings and training sessions.

- Assists with other Accommodations and housekeeping tasks as assigned.

- Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIRED

Experience in camp operations, housekeeping, janitorial services, hospitality, accommodations, or a related environment preferred but not required.

QUALIFICATIONS

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

- The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Uphold and support the Mission, Vision and Core Values of Forest Home.

- Ability to hear from God and pray for people, both in person and over the phone.

- Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.

- Actively supports and participates in the staff spiritual life activities.

- Regular, timely attendance.  Signed statement of faith.  A self-starter.

- Requires ability to work weekends and holidays as needed.

- Excellent people service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures.

- Able to accomplish assigned projects utilizing good communication, project management, time management, and collaboration skills.

- Demonstrates the ability to perform high quality, detailed work.

- Able to lift heavy objects up to 50 lbs. daily.

- Has reliable means to be able to get to Forest Home in all types of weather conditions.

SUPERVISORY RESPONSIBILITIES

This position does not involve any supervisory responsibilities

PHYSICAL DEMANDS

- The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

- Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

- While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines.

- Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds.

- Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

ADA

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

FOREST HOME EMPLOYMENT STATEMENT

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.

FOREST HOME CORE VALUES

Surrender to Christ (Romans 12:1-2)

- Abide with the Lord daily through study of His Word and prayer

- Surrender to the Lord daily through obedience to His Word

- Worship the Lord with the Forest Home Community

- Commit to grow in your faith through regular attendance at a local church

- Prioritize God, Family, and Work appropriately

- Be prepared to share your testimony with staff or guests

- Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature

Love (I Corinthians 13)

- Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)

- Be respectful to others

- Demonstrate compassion

Serve (Philippians 2:3-11)

- Give generously to God and others through time, talent and treasure

- Seek to put others’ needs above your own

- Demonstrate humility in both spirit and deed

- Actively look for ways to serve

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27)

- Show loyalty to others, even when they are not present

- Do the right thing, even when others are not present

- Extend trust and seek to believe the best in others

- Ask for forgiveness quickly when necessary

- Be truthful and transparent with others

Strive for Excellence (Colossians 3:23-24)

- Demonstrate accountability with time and resources

- Request and receive training

- Desire to improve, and challenge others to do the same

- Commit to exceeding guest expectations

- Refuse mediocrity

Engage in Community (I Thessalonians 5:11-13)

- Seek first to understand before being understood

- Communicate clearly, empathetically and respectfully

- Work through conflict Biblically (Matthew 18-15-17)

- Participate in intentional and purposeful community activities

- Partner with teammates for the goal of unity and team effectiveness

- Play and appreciate “campy” fun

- Faithfully pray for one another

Innovate (Ephesians 3:20-21)

- Dream Big

- Proactively seek solutions

- Think outside the box

- Dream, plan and execute new ideas

- Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)