Patient Care Coordinator

Hiring a Patient Care Coordinator for a Plastic Surgeon in New York City!

Job Description The Patient Concierge serves as the welcoming first point of contact for all patients in a busy plastic surgery office. This role combines front desk administration, patient scheduling, and high-touch customer service, requiring a proactive, "can-do" attitude and the ability to support both clinical and cosmetic services in a professional and engaging manner. Responsibilities

- Welcome patients warmly upon arrival and create a positive first impression for the practice.
- Check in patients efficiently, verify information, and ensure all required documentation is complete and accurate.
- Manage daily schedules for physicians and providers, including booking, confirming, and adjusting patient appointments.
- Perform patient scheduling using practice systems and electronic medical records (EMR), ensuring optimal use of provider time.
- Handle data entry tasks with accuracy, maintaining up-to-date patient records and administrative information.
- Communicate clearly and professionally with patients in person, by phone, and via electronic channels to answer questions and provide guidance.
- Discuss plastic surgery terms and procedures with patients at a high level, helping them understand services and next steps while deferring clinical advice to providers.
- Support prior authorization processes by gathering necessary information and coordinating with insurance or other relevant parties as directed.
- Operate in a sales-oriented capacity when appropriate, such as explaining service options, supporting consult conversions, and promoting practice offerings in a respectful and ethical manner.
- Collaborate with clinical and administrative team members to ensure a smooth, efficient patient flow throughout the day.
- Provide front desk and general administrative support, including handling calls, messages, and basic office tasks.
- Demonstrate flexibility with tasks and schedules, willingly assisting with any reasonable duty needed to support the practice and patient experience.
- Maintain a professional, hospitality-focused environment that reflects the standards of a plastic surgery office.

Essential Skills

- Proven customer service experience in a medical office front desk or patient associate role.
- Experience in a hospitality setting where excellent customer service and guest interaction were essential.
- Strong communication skills, including the ability to interact confidently and professionally with patients and colleagues.
- Experience with patient scheduling and managing provider calendars in a healthcare or medical office environment.
- Proficiency with data entry and basic administrative support tasks.
- Ability to work effectively with electronic medical record (EMR) systems.
- Comfort discussing plastic surgery terms and services at a non-clinical level to support patient understanding.
- Ability to perform in a sales-oriented role, including presenting services and supporting consult conversions.
- Experience with prior authorization processes or willingness to learn and support these tasks.
- Demonstrated flexibility, reliability, and a "can do" attitude toward tasks and responsibilities.
- Availability to work full-time, 40 hours per week, Monday through Friday, in 8-hour shifts typically between 8:00 a.m. and 7:00 p.m.

Additional Skills & Qualifications

- Previous experience in a plastic surgery office or cosmetic medical practice is highly preferred.
- Background in healthcare, hospitality, or front desk administrative support roles.
- Ability to adapt to different responsibilities and handle tasks that may not fully utilize all skills while maintaining a professional attitude.
- Strong organizational skills and attention to detail when managing schedules and patient information.
- Comfort working in a performance-focused environment that includes a 90-day probationary period.
- Motivation to contribute to a team culture that values worklife balance and rewards results with incentives.

Work Environment This is an on-site role in a plastic surgery office, providing a professional, patient-facing environment focused on both medical and cosmetic services. The position is full-time at 40 hours per week, Monday through Friday, with 8-hour shifts generally starting between 8:00 a.m. and 11:00 a.m., and coverage most commonly needed from late morning into the early evening (such as 11:00 a.m. to 7:00 p.m.). Some optional Saturday hours may occasionally be available but are not required. The office operates with a team-based culture that values balance of life and offers incentives tied to team performance and results. The setting is professional and hospitality-driven, with an expectation of polished, appropriate attire that aligns with a high-end medical and aesthetic practice.
Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $31.25 - $33.65/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Oct 21, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.