Full TIme Radiology Front Desk

OVERVIEW

The Radiology Front Desk position provides clerical and patient registration support, including greeting patients, answering calls, verifying demographics, and completing check-in processes in Epic. The role also supports radiology operations by managing patient records and images through PACS, coordinating communications, and assisting with daily department workflows.

Schedule: Monday - Friday

Shift: 8am - 4:30 pm

Essential Duties and Responsibilities

Clerical
•    Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel. 
•    Retrieves messages from voice mail and forwards to appropriate personnel. 
•    Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate. 
•    Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 
•    Monitors visitor access and issues passes when required. 
•    Receives, sorts, and routes mail, and maintains and routes publications. 
•    Orders, receives, and maintains office supplies. 
•    Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. 
•    Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
•    Uses barriers as needed.
•    Make copies of the floor room assignments for each modality.
•    Update the call binder and white board with current day information.
•    Assist and monitor Hold patients in our waiting room
•    Process Fed-Ex requests.
•    Required to access patient information needed to perform their job duties.

Epic Registration
•    Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.
•    Verifies patient demographics.
•    Collects signed HIPAA and Consent for Treatment documents and sends documents to Medical Records for scanning. 
•    Utilizes appropriate patient scripting and verifies patient identifiers.
•    Prints wristbands and labels for patients.  Attach wristbands to the correct patient for their procedure.  
•    Safeguards patient privacy and confidentiality per MHS policies.
•    Completes the registration check-in process in a timely manner.

Radiology PACS (Picture Archive Communication Systems)
•    Working knowledge of PACS. 
•    Prints and faxes reports to Physician’s offices and send with image requests.
•    Use web viewer to track images to and from the cloud.
•    Burn CD/DVD’s via PACS workstation and/or PACS gear
•    Use VPN (Virtual Private Network) to send images and receive from various health systems.
•    Import CD/DVD’s into PACS from outside facilities.
•    Merge patients in PACS when necessary after a complete review. 
•    Scan documents into PACS for future reference.
•    Use Control Station in PACS to remove a document that was scanned in error.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School diploma or equivalent
Customer Service experience required
Previous medical reception experience preferred.
Medical terminology preferred
Radiant/Cadence experience preferred

Certification and Licensure

CPR within 90 days

Skills and Abilities
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
This is considered heavy work due to Radiology Transport duties. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust. Manual dexterity needed to operate telephone and keyboard.

Level of Supervision

Some independent judgment is required, but alternatives are limited by standard practices or procedures.

Supervises

There are no supervision duties.

PAY RANGE:

$16.89 - $25.33

Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

- Medical, Dental, Vision
- Life & Disability Insurance
- FSA/HSA Options
- Generous, accruing paid time off
- Paid Parental and caregiver leave
- Career advancement and educational opportunities
- Tuition and certification reimbursement
- Certification Reimbursement
- Well-being Programs
- Employee Discounts
- On-Demand Pay
- Financial Education
- Annual recognition/awards events
- Partner appreciation days
- Family entertainment/attractions discount
- Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

- #1 in the nation on AARP's Best Employers for Workers Over 50
- One of Working Mother magazine's 100 Best Companies for Working Mothers
- A Top 50 Company and Top 10 Nonprofit for Executive Women