Commercial Sales Operations Manager - U.S. Lubricants

## POSITION SUMMARY
This role is responsible for leading and managing the commercial operations function for U.S. Lubricants (USL), combining sales operations, pipeline management, inside sales leadership, customer growth, and back-office sales support. This role is responsible for improving sales execution, CRM discipline, opportunity conversion, and cross-functional coordination to help USL meet or exceed revenue and profitability goals established in the strategic plan and annual budget.

This role is located on -site in Appleton, WI, working on-site Monday - Thursday and optional remote work on Fridays as business needs allow.

JOB RESPONSIBILITIES

- Lead, manage, and continuously improve USL commercial operations, including sales processes, pipeline governance, CRM administration, reporting, and back-office sales support.
- Lead and support the inside sales function, establishing goals, activity standards, service expectations, and performance measures that drive profitable growth.
- Generate and develop sales opportunities through inbound lead follow-up, outbound calls and emails, dormant-account reactivation, and targeted prospecting.
- Manage lead qualification, assignment, follow-up, and conversion processes to ensure opportunities move efficiently through the sales funnel.
- Own pipeline management and forecasting support, including opportunity-stage discipline, aging analysis, next-step follow-up, and identification of stalled or at-risk opportunities.
- Maintain accurate and complete CRM records, including accounts, contacts, activities, tasks, opportunities, lead sources, and customer development plans.
- Develop dashboards, reports, and commercial insights that provide sales leadership with visibility into pipeline health, activity, conversion, customer growth, and business risks.
- Oversee and support OEM, strategic-account, and new-customer setup processes, coordinating required information and handoffs across Sales, Customer Experience, Finance, Supply Chain, Marketing, and other functions.
- Provide field sales and customers with timely, accurate information regarding products, availability, pricing, applications, promotions, and delivery expectations.
- Partner with sales leadership and field sales representatives to develop opportunities and structure proposals that support revenue, gross-margin, and return-on-investment objectives.
- Manage assigned house accounts and customer-development initiatives, using a consultative sales approach to retain customers, expand product penetration, recover lost business, and identify new opportunities.
- Support quote, order, and customer follow-up activities as needed, ensuring accurate records, responsive communication, and a smooth handoff to the appropriate service or sales team.
- Evaluate the existing and potential customer base to identify whitespace, cross-sell opportunities, inactive accounts, customer attrition, and priority growth targets.
- Select, implement, administer, and improve sales automation tools, CRM workflows, reports, and other technology used to manage the commercial process.
- Identify sales-process bottlenecks and implement practical improvements that increase efficiency, accuracy, accountability, and standardization.
- Develop and maintain sales tools, price sheets, product resources, templates, and other enablement materials that help the sales team engage customers effectively.
- Coordinate with Marketing on campaigns, promotions, lead-generation programs, and follow-up processes, and provide feedback on lead quality and commercial outcomes.
- Serve as a liaison between Sales, Customer Experience, Supply Chain, Marketing, Finance, and other support functions to resolve issues and improve the customer experience.
- Assist with customer complaints or service issues and coordinate appropriate internal resources to achieve timely resolution.
- Drive adoption of USL’s go-to-market strategy as a Lubrication Solutions Provider.
- Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
- Find A Better Way by championing continuous improvement and quality-control efforts that improve efficiency, accuracy, and standardization.
- Continuously learn and develop professionally.
- Support corporate efforts for safety, government compliance, and all other company policies and procedures.
- Perform other related duties as required and assigned.

QUALIFICATIONS

Required:

- Bachelor's degree in business, marketing, sales, or a related field, or an equivalent combination of education and relevant experience.
- Five or more years of progressive experience in B2B sales operations, inside sales, business development, commercial operations, or a related function.
- Demonstrated experience managing a sales pipeline, improving opportunity progression, and supporting forecasting activities.
- Experience leading, coaching, or coordinating inside sales, sales support, or customer-development activities.
- Proficiency with CRM systems, including account, contact, activity, lead, and opportunity management; Salesforce experience strongly preferred.
- Demonstrated ability to create and interpret sales reports, dashboards, pipeline analytics, and customer-development insights.
- Experience generating new business through inbound lead follow-up, outbound prospecting, account development, and consultative selling.
- Working knowledge of pricing, quoting, margin considerations, order processes, and cross-functional customer support.
- Strong process-management skills with the ability to identify gaps, establish standards, and improve adoption and accountability.
- Ability to collaborate effectively across Sales, Customer Experience, Supply Chain, Marketing, Finance, and other business functions.
- Excellent written and verbal communication skills, strong listening skills, and the ability to communicate professionally with customers and internal stakeholders.
- Demonstrated ability to build positive business relationships and lead through influence as well as formal authority.
- Action-oriented, self-motivated, organized, detail-oriented, and able to manage multiple priorities and deadlines.
- Proficient with Microsoft Office, including Excel, PowerPoint, Word, and Outlook, with the ability to learn other business systems.
- Ability to travel up to 10%.
- Valid driver’s license with an acceptable driving record.
- Successfully pass a pre-employment drug test (does not test for THC / marijuana).

Preferred:

- Lubricants, industrial distribution, automotive, manufacturing, chemical, or related B2B industry experience.
- Experience with Salesforce reporting, dashboards, workflow automation, and data-quality management.
- Experience managing house accounts, strategic accounts, OEM programs, or multi-channel customer-development programs.

DIVISION :
U.S. Lubricants

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1,  CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 .

40-45-801-8450