Property Field Claims Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role supports the achievement of Allstate Canada's strategic objectives through strong operational leadership, employee development, customer-focused claim handling, and continuous process improvement.

The successful candidate will oversee field claim operations, drive performance against key business metrics, support catastrophe response efforts, and ensure the delivery of exceptional customer experiences while fostering a highly engaged workforce.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation:  Hybrid - Candidates must reside in Ontario, accessible to the Greater Toronto Area, and be willing to travel throughout the province as business needs require.

Benefits to joining Allstate

- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!

Accountabilities

- Lead, coach, and develop a team of Property Field Advisors, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive performance across key business metrics, including customer experience, quality, productivity, cycle time, expense management, and indemnity control.
- Provide technical leadership and guidance on property claims handling, coverage interpretation, investigations, reserving practices, estimating, and large loss management.
- Champion exceptional customer service through timely, fair, and efficient claim resolution, including support for escalated customer concerns.
- Support operational readiness and leadership during catastrophe (CAT) events, including resource planning and deployment activities.
- Partner closely with cross-functional teams and vendor partners to support strategic initiatives, process improvements, and business objectives.
- Analyze performance trends and implement action plans that improve operational effectiveness and team results.

Qualifications

- 5+ years of progressive Property Claims experience.
- Previous leadership, supervisory, coaching, mentoring, or technical leadership experience.
- Strong understanding of property claims, including coverage interpretation, investigation, estimating, and claim resolution.
- Proven ability to coach and develop employees while driving individual and team performance.
- Strong analytical and problem-solving skills with the ability to leverage data to drive business outcomes.
- Excellent communication, relationship-building, and stakeholder management skills.
- Valid driver's license and ability to travel throughout Ontario.

Bonus Qualifications

- Previous Property Field Claims experience.
- CIP designation or actively pursuing completion.
- Experience with Guidewire ClaimCenter.
- Experience leading teams through catastrophe events.
- Xactimate experience.
- FCIP designation.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Skills
Coaching, Communication, Customer Service, Insurance, Leadership, Prioritization, Problem Solving, Process Improvements, Property Claims, Time Management

Compensation
Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually.  Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.