Technical Customer Support Tier 1

Position Title:

Tier 1 Customer Support Specialist

Department:

Technical Services

Location:

Hours:

Bonita Springs, FL/Remote

10:00am - 7:00 pm Eastern Time (must be available during these hours)

The Customer Support Specialist will learn the intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members via telephone, email, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.

Job Responsibilities

- Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
- Answer incoming customer support phone calls, email and chat communications.
- Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
- Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
- Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
- Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

Required Skills & Experience:

- B.A. or B.S. degree preferred.
- Good mechanical aptitude and problem solving skills.
- Strong ability to communicate technical information both in writing and verbally.
- Strong work ethic and ability to work efficiently and effectively with minimal supervision.
- Ability to work in a fast-paced environment with excellent organizational skills.
- Customer service experience is a plus.
- Database knowledge is a plus.