About this role
Role Description:
The Guest Services Director is responsible for leading, building, and pastoring a team to create a welcoming environment, aligning all guest services efforts with the church's vision and the Guest Services’ standards.
Primary Responsibilities:
- Oversee Guest Services mission while aligning it with the overall vision of NewSpring Church
- Embody NewSpring and Guest Services mission in personal life, as well as teach, model, and coach others to do the same
- Build and pastor a leadership team of volunteers to care for, recruit and develop all volunteers in the Guest Services Ministry. Use resources as provided by the Guest Services Support team.
- Align Sunday Gathering environments with the Guest Services MPS.
- Review Guest Services metrics and use this as a resource to follow-up, encourage, etc.
- Utilize Rock to document communication and attendance for volunteers and guests to New Serve, New Here, and Serving Groups.
- Partner with Regional Safety Director in leading the Safety Area Leader to onboard, lead, and train Safety volunteers.
- Foster intercommunication between Ministries, Guest Services Support, and the Campus Pastor to make appropriate and vision aligned choices for the Spartanburg Campus.
- Adhere to and encompass the qualities and characteristics required of NewSpring Church staff members, as defined by the Policies and Procedures Handbook.
Role Requirements:
- This role is full time 40 hours per week.
- This role is eligible to receive a housing allowance.
- A college degree is preferred.
- This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:
Sunday: 7:30am-1:30pm
- Monday: 9am-5pm
- Tuesday: 9am-5pm
- Wednesday: 9am-5pm
- Thursday: 9am-5pm