Training Representative

Reporting to the Training Delivery Manager, the Screening Contractor Training Representatives (SCTRs) are full-time dedicated resources who support CATSA’s National Training & Certification Program and other responsibilities as determined by CATSA. SCTRs play a crucial role in conducting training activities and ensuring compliance with the established training standards and guidelines.

Key Responsibilities:

- Training Delivery: Carry out training activities as outlined in the CATSA Training Responsibilities Overview. This includes delivering training sessions to Screening Officers, following the guidelines and materials provided by CATSA.

- Compliance: Ensure adherence to the model parameters contained in the CATSA Training Programs Overview. Complete all required training and maintain Certification equivalency as specified by CATSA.

- Documentation: Keep accurate records of training sessions, including attendance, evaluations, and any other required documentation.

- Collaboration: Collaborate with CATSA and other relevant stakeholders to ensure training materials, processes, and procedures are up to date and aligned with the latest industry standards and regulations.

- Professional Development: Stay updated with changes in policies, procedures, and technologies related to the screening process and security measures. Continuously enhance personal knowledge and skills through professional development opportunities.

- Non-Screening Time Support: Perform any assigned roles and responsibilities as established under processes set out in One Hour Non-Screening Time for Screening Officers. This may include administrative tasks, quality assurance, or other duties as designated by the Screening Contractor.

Education

- Candidates must have a high school diploma, GED, or equivalent certificate.

- No post-secondary education is required for this position.

Knowledge, Skills, and Abilities

- Previous experience in training delivery or instructional roles is preferred.

- Strong knowledge of CATSA training programs, procedures, and guidelines.

- Excellent communication and presentation skills.

- Detail-oriented with strong organizational and record-keeping abilities.

- Ability to work independently and as part of a team.

- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

- Demonstrated commitment to continuous learning and professional development.

- Retaining and implementing knowledge of all applicable Standard Operating Procedures

- Strong interpersonal and customer service skills.

- Ability to communicate effectively during moments of high stress.

- Works well in a team environment.

- Ability to demonstrate a high level of professionalism, tact, and diplomacy

- Strong integrity and ability to follow directives

- Knowledge and or genuine interest in aviation security

- Highly flexible and adaptable to support a 24/7 operation

Competencies

- Technical: operating the equipment as per the air security standard operating protocols (SOP). Must operate at a high level of effectiveness and proficiency to ensure strict adherence to the SOPs. Recognizing and responding promptly and evidence-informedly if a threat is detected or suspected. Must ensure vigilance to stay up to date on all SOP.

- Communication: The ability to communicate clearly, as well as actively listen. Must be able to relay information effectively and efficiently to passengers and coworkers.

- Interpersonal skills: must be able to maintain a calm, polite, and professional demeanour during potentially stressful encounters. Teamwork with coworkers is critical. Build positive relationships with internal and external clients, gaining their trust and respect.

- Vigilance: the ability to be alert and focused at all times. Excellent observation skills to notice any irregularities or suspicious activity.

- Critical thinking: make decisions promptly, occasionally with incomplete information. Must be able to respond appropriately, critically, and independently to various security-related situations.

Working Conditions

- Physical requirements include but are not limited to standing for long periods, lifting/pushing/pulling luggage or other items, bending, squatting, crouching, and kneeling.

- Ability to identify colour, shapes, forms, and features (e.g. X-ray images).

- The flexibility of motion: moderate lifting, pulling or pushing of bags and other items weighing up to 25 kilograms.

- Hand dexterity is required to use security instruments and equipment for screening.

- It is required to reach above the shoulder and below shoulder level.

- Performing searches and screening may include physical interaction with people (e.g., physical search of person).

- Depending on certification and deployment, working outdoors in various conditions during the year for short periods.

- Work on a set schedule during operational hours (e.g. morning, afternoon, evening, overnight), potentially including weekends and holidays. Shifts are not always flexible and vary from airport to airport.

Employment Details:

- Employment Type: Temporary

- Locations: St John's - YYT

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