About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.
What you will have an opportunity to do:
The Director of Food & Beverage is responsible for providing strategic leadership and hands‑on management for all food and beverage operations, including restaurants, banquets, and outlet support teams. This Executive role will report directly to the Managing Director and will partner with corporate Team to create a sustainable operation that will result in exceeding our guest expectations as well as achieving financial results.
Where Passion Meets Performance and Hospitality Becomes Legendary. Saddlebrook Resort proudly stands as a premier luxury destination and the Home of the Game Changers – Changing the Game, where our team lives Pyramid Global Hospitality’s values of People First, Integrity, and Excellence while delivering world-class experiences in sports, hospitality, and guest service. Come Play for a Winning Team.
Responsibilities
- Provide leadership and oversight for all food and beverage outlets, banquet operations, and service teams, ensuring consistent execution of luxury service standards.
- Drive maximum operational efficiency, presentation, and quality across all F&B venues while maintaining exceptional guest satisfaction scores.
- Lead in service standards, including staff training, ongoing auditing, coaching, and accountability.
- Develop, implement, and maintain operating procedures, training programs, schedules, policies, and labor standards for all F&B departments.
- Manage all financial aspects of the department, including labor control, budgeting, forecasting, purchasing, inventory management, and capital planning.
- Oversee maintenance and lifecycle management of all food and beverage equipment and supplies.
- Evaluate and enhance existing procedures while developing new concepts or service enhancements that elevate the guest experience.
- Serve as a senior leader in guest engagement—handling escalated guest requests, concerns, and recovery situations with professionalism and care.
- Foster strong communication and collaboration across all resort departments to ensure seamless service delivery.
- Support and lead high‑volume banquet and group operations, including weddings, social events, and corporate functions.
Qualifications:
- Three to five years of experience as a Director of Food & Beverage at a luxury hotel or resort, with demonstrated success in high‑volume banquet and catering operations.
- Strong expertise in budgeting, forecasting, labor management, and capital expenditures within a resort or large F&B environment.
- Experience in a Forbes 4‑ or 5‑Star property strongly preferred.
- College education required; degree in Hotel Management, Hospitality, or Business Administration preferred.
- Highly organized leader with strong attention to detail and the ability to manage multiple priorities while meeting deadlines.
- Excellent computer proficiency.
- Ability to thrive in a dynamic, fast‑paced, and guest‑focused resort environment.
- Strong verbal and written communication skills in English.
- Exceptional interpersonal and leadership skills with the ability to inspire and develop teams.
- Physical ability to stand for extended periods and actively engage in outlet and event operations.
- Current TIPS Alcohol Certification or comparable alcohol service certification required (or ability to obtain within a designated timeframe).
#ZR150
#IND100
What are we looking for?
Compensation:
$120,000
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$130,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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