About this role
Job Title: General Manager
Concept: Fast Casual / Quick Service Restaurant
Location: [City, State]
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Position Overview
The General Manager is responsible for the overall leadership, operational performance, and financial success of a high-volume fast casual restaurant. This role oversees all aspects of restaurant operations including team leadership, guest experience, sales growth, cost controls, and brand standards. The General Manager builds a strong team culture, ensures operational excellence, and drives profitability while delivering a consistent and outstanding guest experience.
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Key Responsibilities
Operations & Guest Experience
- Oversee daily restaurant operations to ensure efficient service, food quality, and adherence to brand standards
- Deliver exceptional guest experiences by maintaining high hospitality and service standards
- Monitor restaurant cleanliness, safety, and compliance with all health and food safety regulations
- Ensure accurate execution of menu items, prep standards, and speed of service targets
Team Leadership & Development
- Recruit, hire, train, and develop a high-performing management and hourly team
- Lead by example and foster a positive, accountable, and performance-driven culture
- Provide coaching, feedback, and ongoing development to management and team members
- Manage labor scheduling to balance service levels with labor cost targets
- Drive employee engagement, retention, and internal promotions
Financial Performance
- Own restaurant P&L performance including sales growth, labor management, food cost, and controllable expenses
- Analyze key performance metrics such as sales, guest counts, labor %, food cost, and profitability
- Implement strategies to improve margins, increase average check, and drive operational efficiencies
- Manage inventory, ordering, and waste reduction initiatives
Sales & Local Marketing
- Drive restaurant sales through local marketing, community engagement, and in-store promotions
- Build relationships with local businesses, schools, and organizations to increase brand visibility
- Execute marketing initiatives and promotional programs that support brand growth
Compliance & Brand Standards
- Ensure compliance with all company policies, food safety regulations, and operational procedures
- Maintain accurate records related to inventory, labor, scheduling, and financial reporting
- Protect company assets and ensure proper cash handling procedures
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Qualifications
- 3–5+ years of restaurant management experience, preferably in fast casual or quick service concepts
- Proven track record of managing high-volume restaurant operations
- Strong leadership, coaching, and team-building skills
- Experience managing P&L performance, labor budgets, and food costs
- Excellent communication and problem-solving abilities
- Ability to work flexible hours including nights, weekends, and holidays
- ServSafe certification or ability to obtain
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Preferred Experience
Experience with fast casual or QSR brands such as Chipotle Mexican Grill, Panera Bread, Five Guys, Jersey Mike's Subs, or CAVA is strongly preferred.
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Success Metrics
- Sales growth and guest traffic
- Labor and food cost performance
- Guest satisfaction and online review scores
- Team retention and internal promotions
- Operational and food safety audit scores
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What We Offer
- Competitive salary and performance bonus
- Health benefits and paid time off
- Career advancement opportunities within a growing brand
- Leadership development and training programs