Air operations Agent

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

An Air Export Agent is responsible for coordinating and managing international air freight export shipments from origin to destination. This role ensures cargo is prepared, documented, and tendered to airlines efficiently while complying with export regulations, airline requirements, and company procedures. The agent serves as a primary point of contact for customers, airlines, ground handlers, customs brokers, and transportation providers.

Key Responsibilities

- Coordinate and monitor air export shipments from booking through departure and final destination.
- Prepare, review, and process export documentation, including:
- Air Waybills (AWBs)
- Commercial Invoices
- Packing Lists
- Shipper's Export Declarations (EEI/AES filings)
- Export and customs documentation
- Coordinate shipment bookings with airlines and verify flight schedules, capacity, and cut-off times.
- Communicate with airlines, ground handlers, customs brokers, trucking companies, and customers regarding shipment status and requirements.
- Arrange pickup, cargo delivery to the airline or warehouse, export clearance, and transportation.
- Track shipments from pickup through departure and provide proactive updates to customers.
- Verify shipment details, including pieces, weight, dimensions, routing, commodity, and documentation.
- Ensure accurate data entry into transportation management systems and logistics software.
- Resolve shipment delays, damages, discrepancies, documentation issues, and service concerns.
- Ensure compliance with U.S. Customs and Border Protection (CBP), TSA, Export Administration Regulations (EAR), and company policies.
- Verify that shipments meet airline and security requirements prior to tender.
- Manage billing, invoicing, and cost control related to export shipments.
- Maintain accurate shipment records and documentation.
- Support customers with export quotes, shipment inquiries, routing options, and service solutions.
- Coordinate with overseas offices and destination agents to ensure smooth shipment, handoff and delivery.

Required Qualifications

- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in freight forwarding, logistics, supply chain, or air cargo operations preferred.
- Knowledge of air freight export procedures and international shipping requirements.
- Knowledge of U.S. export documentation and customs requirements.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Experience with logistics software or CW1 (preferred).
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple shipments simultaneously.
- Strong attention to detail and accuracy.

Preferred Skills

- Knowledge of IATA regulations and airline cargo procedures.
- Experience with U.S. Customs and Border Protection (CBP) and AES/EEI filing requirements.
- Knowledge of Export Administration Regulations (EAR) and export compliance procedures.
- Experience with TSA air cargo security requirements.
- Customer service and problem-solving skills.
- Strong attention to detail and accuracy in documentation.
- Ability to work independently and as part of a team.
- Ability to prioritize shipments based on airline cut-offs, customer requirements, and operational deadlines.

Company Benefits:

- Medical

- Dental

- Vision

- 401k + Company Match

- Employee Assistance Program

- Paid Time Off

- Flexible Work Schedules (when possible)

- And more!

Pay Range:

$24.00 - $27.00 plus incentive*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected] .