About this role
Senior IT Business Analyst – Documentation Recovery
Project Identifier
SC
Client
South Carolina
Agency
State of South Carolina
Location
Onsite
Location: 366 N Church Street, Spartanburg, SC, USA, 29303.
Candidate location: Candidate MUST be a SC resident
or willing to commute or relocate to SC prior to starting the role at their
own expense.
Contract Duration
12 Months
Interview Type
Online
Visa Requirements
The candidate will have
to be on an Innosoft W2.
At least 6 months of valid work authorization
(Citizen, GC, EAD, OPT-EAD, H4-EAD)
Tentative Start Date
10/26/2026
Deadline
10/12/2026
Project Overview
The Business
Analyst will serve as the discovery and analysis lead for the Documentation
Recovery initiative. Working across Information Technologies and with key
County stakeholders, the BA will inventory and assess existing documentation,
interview subject-matter experts, document current-state processes and
technology dependencies, identify documentation and process gaps, and organize
findings into structured inputs for the Technical Writer and IT leadership. The
work will support cybersecurity, operational continuity, knowledge transfer,
disaster recovery, and long-term documentation governance.
Duties/Responsibilities:
- Lead
discovery sessions, interviews, and workshops with IT teams and County
stakeholders.
- Inventory
existing technical, operational, security, system, application,
infrastructure, and recovery documentation.
- Analyze
and document current-state business and IT processes, workflows, roles,
dependencies, handoffs, and pain points.
- Create
process maps, workflow diagrams, data/process flows, inventories,
matrices, and other analysis artifacts using Microsoft Visio and Microsoft
365.
- Identify
documentation gaps, single points of knowledge, process risks,
inconsistencies, and opportunities for standardization.
- Gather,
organize, validate, and prioritize requirements for SOPs, runbooks,
knowledge articles, system documentation, and recovery documentation.
- Translate
SME knowledge into clear, structured source material and collaborate
closely with the Technical Writer.
- Facilitate
review and validation sessions to ensure documented processes accurately
reflect County operations.
- Maintain
a documentation backlog, including status tracking, priorities, ownership,
and dependencies.
- Support the development of documentation standards,
templates, governance, ownership, review cycles, and repository organization
Requirements
Education and Certifications:
- Bachelor's
degree in Information Technology, Information Systems, Business, or a
related field, OR equivalent relevant professional experience.
Demonstrated experience and quality of prior work are more important than
a specific certification.
Required Skills:
- 10+
years of demonstrated business analysis experience in complex IT or
technology environments.
- Strong
experience with requirements elicitation, stakeholder interviews,
facilitation, and stakeholder management.
- Advanced
proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams,
SharePoint, and related collaboration tools.
- Strong
proficiency with Microsoft Visio for process mapping, workflow
documentation, and technical/business diagrams.
- Experience
working with technical SMEs across infrastructure, applications, service
delivery, cybersecurity, or similar IT disciplines.
Preferred Skills:
- Experience
with documentation recovery, IT operational maturity, knowledge
management, and process standardization initiatives.
- Experience
documenting cybersecurity, IT infrastructure, disaster recovery, business
continuity, and IT service management (ITSM) processes.
- Experience
managing SharePoint-based documentation repositories and documentation
governance.
- Familiarity
with recognized IT and security frameworks, including ITIL, NIST, and CIS.
- Experience
working in government or other highly regulated environments.
Additional Skills:
- Ability
to analyze undocumented or inconsistently documented processes and convert
institutional knowledge into clear, structured documentation and
artifacts.
- Excellent
written, verbal, organizational, and analytical skills.
- Ability
to manage multiple workstreams, priorities, dependencies, and deliverables
with limited supervision.
### Benefits
Standard Employee Benefits.
50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.