Eaglewood Golf Course Front of House - Event Staff

GRILL CUSTOMER SERVICE

DEPARTMENT: GOLF DEPARTMENT

GL: 55-5586-41102

JOB CLASSIFICATION: Part Time

PAY GRADE 1

2026 YEAR ($8 PER HOUR + TIPS)

21 Years or Older Required for Alcohol Sales and Service

GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED

POSITION SUMMARY

This is a job description for Front of House/Customer Service team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment.

Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team.

ESSENTIAL FUNCTIONS

- Greet and welcome guests with a friendly and professional demeanor.

- Assist guests in making reservations, seating arrangements, and answering their inquiries.

- Take and accurately relay food and drink orders to the kitchen.

- On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course.

- Provide friendly and prompt service, engaging golfers in a professional and courteous manner.

- Maintain accurate inventory of beverages, snacks, and supplies on the cart.

- Handle cash and credit card transactions accurately, providing change as needed.

- Keep detailed records of sales and reconcile cash at the end of each shift.

- Ensure compliance with all cash handling and reporting procedures.

- Keep the beverage cart clean, organized, and fully stocked throughout the shift.

- Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently.

- Report any mechanical issues or maintenance needs promptly.

- Build rapport with golfers, offering a friendly and welcoming atmosphere.

- Assist golfers w/ menu selections and provide information about course amenities and services.

- Address any customer inquiries or concerns with professionalism and courtesy.

- Ensure prompt and attentive service throughout the guest's dining experience.

- Build rapport with guests, anticipate their needs, and address any concerns or special requests.

- Handle guest feedback and complaints with professionalism and empathy.

- Collaborate with other front-of-house staff to ensure seamless service.

- Set up and maintain dining areas, ensuring tables are clean and properly set.

- Clear and reset tables efficiently to accommodate incoming guests.

- Assist in maintaining overall cleanliness and organization in the dining area.

- Operate the point-of-sale (POS) system to input orders and process payments.

- Accurately handle cash, credit card transactions, and provide change as needed.

- Follow cash handling and reporting procedures accurately.

- Familiarize yourself with the menu items, specials, and beverage selections.

- Provide recommendations and descriptions of dishes to guests.

- Communicate with the kitchen regarding guest dietary preferences and special requests.

- Work closely with fellow front-of-house staff and kitchen team for efficient service.

- Participate in pre-shift meetings and training sessions.

- Support a positive and collaborative work environment.

JOB REQUIREMENTS

- Previous customer service or restaurant experience is a plus.

- A genuine passion for providing excellent customer service.

- Effective communication and interpersonal skills.

- Ability to remain calm and professional in high-pressure situations.

- Ability to stand and walk for extended periods.

- Lift and carry trays or items as needed.

- Adherence to the restaurant's dress code and grooming standards.

- Maintaining a clean and professional appearance.

- Minimum age requirements as per local regulations.

- Flexibility to work various shifts, including evenings, weekends, and holidays.

- Maintain a positive and friendly demeanor, enhancing the overall guest experience.

- A ctive Food Handler's Permit upon Hiring.

- Active Alcohol Service License.

As Front of House/Customer Service team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.