About this role
Apple is where individual imaginations gather together, committing to the values that
lead to great work. Every new product we build, service we create, or Apple Store
experience we deliver is the result of us making each other’s ideas stronger. That
happens because every one of us shares a belief that we can make something
wonderful and share it with the world, changing lives for the better. It’s the diversity of
our people and their thinking that inspires the innovation that runs through everything
we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll
do more than join something — you’ll add something.
Do you flourish in a highly collaborative, fast-paced, evolving environment with rapidly
changing priorities? We’re a team of impactful decision makers, problem solvers,
debuggers, and engineers who work alongside some of the best software engineers in
the world! We're here to ensure Apple delivers amazing software features that perform
at their best for our passionate customers across the globe. You’ll be partnering with
the software engineers, quality engineering, and engineering program managers
responsible for the system user experience by investigating and analyzing issues and
helping ship great software to users of all Apple hardware.
As a Software Integrity Engineer in the Intelligent System Experience organization, you will screen and triage incoming bug reports, analyze logs, and prioritize user feedback. You will help our engineering teams spot emerging trends from issues filed by Apple employees, external developers, and users before they reach customers. Triaging will involve analyzing diagnostic logs and internal analytics, and you will contribute to our triaging efficiency by analyzing data to identify new opportunities for automation, then designing, building, maintaining, evaluating and using automation tools. You’ll use modern ML methods to accelerate delivery of new features/systems for triaging, ensuring that existing processes do not regress. Your contributions will have a direct impact on the devices billions of users rely on.
We are looking for an enthusiastic, curious, and technically savvy teammate who can juggle a variety of tasks efficiently. As a driving force behind the system experience on all Apple platforms including iOS, iPadOS, watchOS, tvOS, visionOS, and macOS, your contributions will help continue to push forward the devices that countless users rely on. Above all, we value passion when building products that will leave a lasting positive
impact on the world.
Minimum Qualifications
One year of experience diagnosing and triaging software issues
Bachelor's degree in computer science or related field; 2 years of relevant professional experience may substitute for the educational requirement
Preferred Qualifications
Excellent verbal and written communication skills
Ability and willingness to strictly manage time spent triaging issues to ensure timely turnaround
Strong analytical and problem-solving skills
Experience with using Agentic ML methods for software development and data processing, including developing evaluation methods for assessment of results
Proactive, self-motivated, and detailed in every aspect of diagnosis and documentation
Eagerness to learn new things and grow your skills on the job
Experience with bug/issue ticketing systems is a plus
Experience with scripting languages such as Javascript, Swift, or Python is a plus