Business Support, Facilities Support

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Greasing the wheels of day-to-day operations

You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed.

Being the front liner for maintenance needs

Our clients will come to you with equipment issues, so you’ll be expected to be skilled at identifying problems and proposing effective solutions. Our clients will come to you with equipment issues, so you’ll be expected to be skilled at identifying problems and proposing effective solutions. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes (MAC) implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles.

Sound like you? To apply, you need to be:

Certified or experienced

Are you able to identify effective solutions to electrical or mechanical problems, even if you don’t hold a formal repair certification? Have you worked in a facilities and maintenance role before? If yes, then you are who we’re looking for!

Good-natured and customer-oriented

Can you clearly identify and report issues and problems, and provide clear instructions for resolving bugs and malfunctions? To provide the best possible service to clients, strong written and verbal communication skills are essential for this role. Proficiency in English or Chinese would be preferred.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Duties & Responsibilities

- Perform routine inspections and daily checks of building equipment, FM assets, office environments, and systems to identify and report any issues or irregularities.
- Respond to and resolve facility-related issues, tickets, and service requests in a timely manner.
- Conduct repairs, troubleshooting, and diagnostics for equipment or asset malfunctions and failures.
- Ensure compliance with health, safety, and environmental regulations.
- Assist with the installation, testing, commissioning, and decommissioning of new equipment and systems.
- Maintain accurate records of maintenance activities, repairs, and service contracts.
- Coordinate and communicate with stakeholders, including but not limited to clients, BMO, and team members, to efficiently complete work orders.
- Collaborate with external vendors and contractors to schedule and oversee maintenance and repair work.
- Use and maintain tools, equipment, and protective gear in a safe and proper manner.
- Perform preventive maintenance tasks to ensure optimal performance and longevity of equipment. Input data and assist analysis
- Manage asset records to ensure data accuracy and alignment with actual asset status.
- Investigate issues on-site and report findings to the appropriate stakeholders.
- Prepare and submit required documentation for contractors, building management, clients, and other related parties.
- Support the Lead Facilities Manager with budget monitoring and operational reporting.
- Provide facility and operational support for internal and client events, including room setup, equipment preparation, and on-site coordination.

Required Knowledge, Skills and Abilities

- Technical certification or equivalent knowledge in a related field is preferred.
- Proficiency in both written and spoken English would be preferred.
- Strong interpersonal skills with the ability to communicate effectively with various stakeholders.
- General knowledge of the built environment, including a solid understanding of HVAC, electrical, plumbing, carpentry, and general handyman tasks.
- Previous experience in a similar coordination role would be an advantage.
- Strong problem-solving skills, with the ability to effectively resolve complex issues in ambiguous situations.
- Self-motivated and capable of working independently with minimal supervision.
- Basic knowledge of building codes and regulations applicable to office environments.
- Understanding of health and safety standards specific to office environments.
- Technical proficiency in troubleshooting office building systems and equipment is preferred.
- Strong organizational and time management skills with the ability to prioritize and complete tasks efficiently.

[Place of Work]

Location: Within Tokyo’s 23 wards

[Working Hours and Days Off]

Working hours are based on the client’s timetable

Generally based on working from the office

Days off: Two days off per week (Saturday and Sunday), public holidays, and the year-end and New Year period

【Salary】

Overtime pay: Available. A fixed overtime allowance is included in the basic annual salary (equivalent to 30 hours per month) *For non-managerial positions

Bonuses: Available (performance-related bonuses)

Probationary period: Yes

【Number of Vacancies】 1

【Selection Process】

1. Application screening

2. Interviews (several rounds planned)

3. Final interview

- Ability to safely and effectively use hand tools, power tools, and testing instruments.
- Basic computer skills, including proficiency in office productivity software.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.