About this role
What you’ll do
- Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email
- Investigate and resolve customer concerns.
- Respond to inquiries, guide customers, and ensure first-contact resolution.
- Work regularly with our Driver Operations, Sales, and Finance teams.
- Record details of inquiries, comments, and complaints.
- Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.
What you’ll need
- 1+ year of experience in customer service, a contact center, or BPO.
- Native-level written and verbal communication skills in Japanese.
- Business-level written and verbal communication skills in English.
- Positive, customer-oriented mindset with strong communication skills.
- Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively.
- Willingness to work flexible shift schedules, including weekends and public holidays.
- Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.
Why join Lalamove
- Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.
- Impact: You aren't just managing tickets; you are helping shape how Japan moves.
- Growth: Opportunities for career advancement as we expand our footprint across Japan.