About this role
Overview
The Application and System position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology “BNSM” instrumentation and technology. Bruker Nano Surfaces and Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus and 3D profilers, Mechanical Testers, X-Ray Diffractometer and Mask Repair instrumentation. This technical role is responsible for customer direct post-sale instrumentation and application support including installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
Responsibilities
ESSENTIAL FUNCTIONS:
60% customer empowerment and application support activities including:
- Empower customers to optimize performance of their BNSM instrument through support and instruction including but not limited to:
Teaching Theory of operation and training new users on instrument operation
- Demonstration of instrument ability on non-standard samples
- Provide post-sale user and application training and support
- Provide customer specific post-sale application support
- Experiment, test, develop and optimize application protocols
- Author application notes, user/applications procedures, and user/applications training material
40% service activities including:
- Install and qualify BNSM instrument, upgrade, and accessory including but not limited to:
Uncrating instrumentation and interconnection of sub-components and assemblies
- Instrument start-up troubleshooting
- Qualification of the instrument and accessories using standard and non-standard customer samples.
- Work directly with customers to diagnose BNSM instrument issues including but not limited to
Diagnose, research, experiment, test, develop, optimize, communicate and execute the most efficient solution plan for complex electromechanical hardware/software instrument issues.
- Create and maintain record of activity in support database
- Preventative maintenance on BNSM instrumentation including but not limited to:
Basic maintenance and calibration of instrument and accessories
- Re-certification of system using both standard and non-standard samples.
ADDITIONAL RESPONSIBILITIES: Other duties as assigned
Qualifications
ENVIRONMENTAL REQUIREMENTS:
- 85% travel both domestically and internationally on short notice
- Able to work in Government sites, cleanroom, production floor, & laboratory environments
- Require weekend and holiday on call support
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Demonstrated excellent analytical capability, theoretical understanding of physics, working to be an effective problem solver of complex system, product user, and/or application issues. Demonstrated ability to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Demonstrated ability to experiment, test, optimize, and develop best practice for support and post-sale application activity. Demonstrated ability to provide clear, logical, and effective communication. Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Minimum: Master's degree in scientific or engineering field from accredited university or college, or bachelor’s degree in scientific or engineering field from accredited university or college with 2 years of relevant experience.