Guest Services Supervisor - Executive Club

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 140 hotels and 60 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Guest Services Supervisor - Executive Club

The Guest Services Supervisor – Executive Club is responsible for overseeing the daily operations of the Executive Club Lounge, ensuring an exceptional and personalized experience for guests. This role supervises the Executive Club team, maintains the highest standards of luxury service, and acts as a key point of contact for VIP and Club Lounge guests. The Supervisor plays a vital role in creating memorable guest experiences while supporting operational efficiency and team development.

What You Will Do:

- Supervise the daily operations of the Executive Club Lounge, ensuring service excellence and adherence to Four Seasons standards.
- Lead, motivate, and support Executive Club colleagues to deliver personalized and engaging guest experiences.
- Welcome, recognize, and assist VIP guests, long-stay guests, and Executive Club guests throughout their stay.
- Ensure smooth execution of all Club Lounge services, including breakfast, afternoon refreshments, evening cocktails, and other guest offerings.
- Handle guest inquiries, concerns, and complaints promptly and professionally, implementing effective service recovery when needed.
- Monitor lounge presentation, cleanliness, ambiance, and service standards at all times.
- Coordinate closely with Front Desk, Concierge, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
- Assist guests with check-in, check-out, reservations, transportation arrangements, and special requests when required.
- Conduct daily briefings and communicate operational updates to the team.
- Support training, coaching, and performance development of Executive Club colleagues.
- Ensure compliance with hotel policies, safety procedures, and brand standards.
- Monitor guest feedback and identify opportunities to improve service quality and guest satisfaction.
- Prepare operational reports and assist with inventory management and lounge supplies.
- Act as Manager on Duty or support Front Office operations when assigned.

What You Bring:

- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field preferred.
- Minimum 2-3 years of experience in Front Office, Executive Club Lounge, Guest Relations, or a similar luxury hospitality environment.
- Previous supervisory experience preferred.
- Strong understanding of luxury guest service standards and personalized hospitality.
- Excellent interpersonal and communication skills.
- Ability to build rapport with guests and handle challenging situations with professionalism and confidence.
- Strong leadership, coaching, and team development skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management systems such as Opera is an advantage.
- Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.
- Excellent reading, writing, and oral proficiency in English language.
- Must be able to speak, read, and write Bahasa Malaysia.
- Must have the right to work in Malaysia.

What We Offer:

- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.

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