Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

Part-Time Customer Service Associate

Company: Associa Minnesota
Location: Brooklyn Park, Minnesota
Position Type: Part-Time, Hourly, Non-Exempt
Schedule: Monday through Friday, 8:00 AM to 12:00 PM
Hourly Pay Range: $11.50 - $15.00 per hour

Position Summary

Associa Minnesota is seeking a dependable, customer-focused Part-Time Customer Service Associate to provide exceptional service to homeowners, board members, vendors, and internal team members. This role serves as a primary point of contact for customer inquiries and assists with administrative and office support functions. The ideal candidate will be professional, organized, detail-oriented, and committed to delivering outstanding customer service.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

- Answer incoming phone calls and respond to email inquiries professionally and promptly.

- Serve as the first point of contact for homeowners, board members, residents, and vendors.

- Assist customers with account, billing, payment, and association-related questions.

- Document customer interactions and ensure timely follow-up on requests.

- Route inquiries to the appropriate departments and team members as needed.

- Maintain and update homeowner, customer, and association records within company systems.

- Process incoming and outgoing correspondence, mail, and general office communications.

- Scan, copy, file, and organize documents and records.

- Assist with data entry and recordkeeping tasks as assigned.

- Support community managers and office staff with administrative projects.

- Maintain confidentiality of customer and association information.

- Contribute to a positive and professional office environment.

- Perform other duties and special projects as assigned.

Requirements

Qualifications

- High School Diploma or GED required.

- One (1) to three (3) years of customer service, administrative support, call center, or related experience preferred.

- Strong verbal, written, and interpersonal communication skills.

- Excellent customer service and problem-solving abilities.

- Strong organizational skills with attention to detail.

- Ability to multitask and prioritize workload effectively.

- Proficiency in Microsoft Office, including Outlook, Word, and Excel.

- Ability to work independently and as part of a team.

- Previous data entry experience preferred.

- Bilingual English/Spanish skills are a plus but not required.

Working Conditions

- Professional office environment.

- Frequent interaction with homeowners, residents, vendors, and coworkers.

- Extended periods of sitting, computer work, and telephone communication.

- Occasional standing, filing, and lifting of office materials.

Why Join Associa?

At Associa, we are dedicated to delivering exceptional community management services while fostering a collaborative and supportive workplace. Join a team that values professionalism, customer service, and opportunities for growth.

Compensation & Benefits

- Hourly pay range of $11.50 - $15.00 per hour, based on experience and qualifications.

- Part-time schedule offering work-life balance with weekday morning hours.

- Opportunity to gain experience with the industry leader in community association management.

Equal Opportunity Employer

Associa is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.