About this role
- Perform all transactions in compliance within the Bank’s guidelines policies and procedures;
- Provides exceptional customer service, involving receipt, rates exchange and foreign currency exchange in cash handling, while working in a high volume, sales environment.
- Handling cash exchange in bank buy and bank sell in accordance under bank procedures and recording all transactions accurately and balancing by end of each day of operations.
- Examines cash carefully to guard against the acceptance of counterfeit cash checks and identification of customers.
- Provides door to door FCN and Remittance service at customers site whenever required by BDC Manager and/or BDC Supervisor.
- Achieve and focus on personal targets while understanding and assisting to achieve team sales and revenue targets;
- To up-sell foreign currency exchange and promote remittance through CIMB Bank Currency Exchange;
- Assist current and new potential customers with their banking needs;
- Attend, assist and manage customer requests, inquiries, problems and complaints;
- Develop and build long-term relationship with new and existing customers through multiple approaches;
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Assist off-site BDC events whenever required by BDC Manager and/or BDC Supervisor.
- Performs other tasks as requested by Management as they related to the bank and its functions.