Operation Mgmt Administrator

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We are looking for an intern to join us in our AI Governance team.

Key Responsibilities:

AI Governance and Risk Management

• Support the development, maintenance and implementation of AI governance policies, guidelines, processes and procedures.

• Assist in documenting AI use cases, AI-enabled solutions, systems, models, owners and implementation activities.

• Help maintain an organised inventory of AI initiatives and related governance documentation.

• Support AI risk assessment activities by gathering information and helping identify potential privacy, security, compliance, operational, reputational and business risks.

• Assist in tracking governance actions, recommendations, decisions and remediation activities.

• Research relevant AI developments, emerging practices and industry trends under the guidance of the Governance & Innovation Lead.

• Prepare reports, dashboards, presentations, status updates and other governance materials for stakeholders.

Responsible AI and Compliance Support

• Support reviews aligned with Responsible AI principles, including fairness, transparency, accountability, privacy, reliability, safety and security.

• Assist project teams in gathering and organising information required for AI solution reviews and internal approvals.

• Help maintain accurate records and supporting documentation for AI initiatives.

• Assist in evaluating AI-enabled solutions against internal policies, business requirements and agreed review criteria.

• Support audit-readiness activities, document control, evidence collection and governance record keeping.

• Track follow-up actions arising from reviews and help coordinate completion with relevant stakeholders.

• Contribute to practical guidance, checklists, templates and awareness materials that make responsible AI practices easier to understand and apply.

Innovation and AI Enablement

• Research emerging AI technologies, capabilities, trends, tools and enterprise use cases.

• Identify opportunities to improve business processes, employee experiences or service delivery through AI and automation.

• Support the evaluation and prioritisation of potential AI use cases based on business value, feasibility, risk and user needs.

• Assist with proof-of-concept initiatives, pilots, experiments and other innovation projects.

• Help document objectives, assumptions, outcomes, lessons learned and recommendations from AI experiments.

• Support the responsible use of Generative AI and other AI-enabled tools across the organisation.

• Assist in organising AI demonstrations, workshops, knowledge-sharing sessions and awareness programmes.

• Contribute ideas that help the organisation adopt AI safely, responsibly and effectively.

Data, Reporting and Insights

• Collect and organise information from AI governance and innovation activities.

• Support the development and maintenance of trackers, dashboards and status reports.

• Analyse basic data to identify trends, outstanding actions, common risks and improvement opportunities.

• Help translate research and analysis into concise, practical and audience-appropriate insights.

• Perform quality checks to improve the accuracy, consistency and completeness of governance records and reports.

Stakeholder Engagement and Project Coordination

• Collaborate with technology, information security, legal, compliance, risk, data and business teams.

• Support meeting preparation, agenda development, note taking, action tracking and follow-up activities.

• Coordinate inputs from stakeholders for governance reviews, risk assessments, presentations and reports.

• Contribute to communication materials that promote awareness and responsible adoption of AI.

• Assist with the coordination of governance, innovation and change-management activities.

• Communicate progress, issues, dependencies and support needs clearly and professionally.

• Handle business and governance information with appropriate care and confidentiality.

Key Deliverables

• AI use-case inventory and supporting governance records.

• Risk-assessment inputs, review checklists and action trackers.

• Governance reports, dashboards, presentations and stakeholder updates.

• Research summaries on emerging AI technologies, trends and enterprise use cases.

• Proof-of-concept documentation, lessons learned and recommendations.

• Workshop, awareness and knowledge-sharing materials.

• Accurate meeting records, decision logs and follow-up actions.

Qualifications and Experience

Essential

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, Artificial Intelligence, Business Analytics, Cybersecurity, Risk Management, Business, Engineering, Law, Public Policy or a related discipline.

• Strong interest in artificial intelligence, Responsible AI, innovation, governance, risk management, compliance or business transformation.

• Good analytical, research and problem-solving skills.

• Strong written and verbal communication skills.

• Ability to organise information and present findings clearly.

• Attention to detail and commitment to producing accurate, high-quality work.

• Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word and Teams.

• Ability to learn quickly, take initiative, manage assigned tasks and meet agreed deadlines.

• Ability to work independently while contributing effectively in a collaborative, cross-functional environment.

• Willingness to receive feedback and develop new technical, business and professional skills.

Preferred

• Familiarity with Generative AI tools, AI-enabled applications or automation technologies.

• General understanding of AI concepts, capabilities, limitations and business applications.

• Experience using AI tools for research, productivity, analysis or content development.

• Experience with data analysis, reporting, visualisation or dashboarding tools such as Power BI.

• Exposure to process mapping, business analysis, project coordination, risk assessment or documentation activities.

• Participation in academic, personal, internship or extracurricular projects involving AI, data, automation, cybersecurity, digital transformation or innovation.

• Experience preparing reports, presentations, research summaries or recommendations for different audiences.

• Interest in learning how organisations evaluate, implement, monitor and improve AI-enabled solutions.

What You Will Gain

• Hands-on experience supporting enterprise AI governance and Responsible AI initiatives.

• Exposure to AI strategy, innovation, risk management, compliance and business transformation activities.

• Practical understanding of how organisations identify, evaluate, approve, monitor and improve AI use cases.

• Experience working with business, technology, security, legal, compliance and risk stakeholders.

• Opportunities to contribute to AI proof-of-concept initiatives and innovation programmes.

• Experience researching and evaluating emerging AI technologies and business applications.

• Development of professional skills in analysis, communication, stakeholder engagement, reporting and project coordination.

• Greater understanding of the opportunities, limitations and risks associated with enterprise AI adoption.

• Opportunities to learn from leaders and subject-matter experts involved in AI adoption and governance.

Core Competencies

• Curiosity about AI and its impact on organisations.

• Ability to research unfamiliar topics and convert information into practical insights.

• Clear communication with technical and non-technical stakeholders.

• Strong organisation, prioritisation and attention to detail.

• Proactive, dependable and collaborative working style.

• Commitment to responsible AI adoption and business value creation.

• Ability to handle sensitive information appropriately.

Success Measures

• Timely and accurate completion of assigned governance, research, reporting and project-coordination activities.

• Quality, clarity and completeness of documentation, analysis, presentations and recommendations.

• Effective support of AI reviews, risk assessments, innovation projects and follow-up activities.

• Accurate maintenance of AI use-case records, trackers, action logs and governance materials.

• Meaningful contribution to AI awareness, education, adoption and innovation initiatives.

• Effective collaboration and communication with internal stakeholders.

• Ability to apply feedback, demonstrate initiative and take increasing ownership of assigned responsibilities.

• Demonstrated growth in understanding Responsible AI principles, enterprise AI adoption and business transformation practices.